Embassy Suites by Hilton Baltimore at BWI Airport

The property was very large so at no time that I feel cramped.

It was just a little dated, but very clean

It was very quiet.

I found a bug in my bathroom.

Honestly, there was too much wrong going on for me to say anything that I liked about the property. If I HAD to say anything. It was close to my visiting location.

Where do I start…. Upon arrival, everything seemed as it should. Prompt greeting. Quick check in. After that, it all went downhill. My first room was not clean. Specifically the bathroom. There was pubic hair on the toilet. There was urine on the back of the toilet. Then proceeded to find more hair on the bathroom sink. I immediately contacted the front desk for another room. As I brought photos down to the front desk. Again they promptly switched me. Once I got into the next room, I unpacked after I inspected. Everything seemed to be ok until later on that evening and into the morning. The light beside the pullout couch on the nightstand, was on the same breaker as the light that is in the hallway between the bathroom and the bedroom. I could not turn on the lamp without turning on the hallway light. Very inconvenient. My eyes are sensitive and I did not need all of those lights on. Ended up spending no time in the “living room because of the issue. On top of that , my daughter was staying with me. The next morning I woke up to use the restroom and wondered why my daughter didn’t flush the toilet. She’s 12 years old. No excuse right? Well, it was her fault. The toilet would not flush. Being that I was fresh out of my sleep. This took me over the top. I contacted the front desk and let them know of the issue. They tried to resolve it over the phone and I declined. I told them I would talk to them when I got my bearings about me. Mind you they offered me 10,000 reward points. After careful consideration, with all of my discrepancies that was not nearly enough to compensate for the troubles. After speaking with multiple individuals through the texting sessions I was then told that they would give me 20,000 points to compensate and a dinner voucher. As I did not want to drag this out I complied. The voucher was for 60 dollars. I ended up ordering the ribeye steak and a dessert. The steak was probably the worst steak I had EVER had.

Our family enjoyed our stay. The room was very comfortable and spacious. Tia was killing it on the omelette bar. She remembered everyone’s order and offered friendly and quick service, even when the line was long.