DoubleTree by Hilton Lisle Naperville

I booked this hotel specifically because it’s directly across the street from my Corp. office. I accidentally booked Sept. instead of Aug. but the dates were correct. While working on a refund request from Expedia. I booked 1 day there, until I could sort things out. When I checked in, the young lad was friend friendly, gave me Complimentary water, I then went to my room. Room was humid, smokey odd smell and a bit dated. When I checked out the next day, the young lady wasn’t there. An older gentleman was there, and very curt. I asked for a bottle of water, and he noted he’d “Do it this time, but not again”. Completely different experience from the young lady. Note they also refused to refund the room ( I did select no refund), however I had hoped they would re consider since it’s still several weeks away from check in date because of my own error.

We got stuck in the elevator for 10 minutes and nothing worked,we had someone on the 5 floor go get help I really don’t think they inspected them when we had to wait to get a person that was staying there get help for us ,fyi stay on the first floor!!

This is one of my favorite places to stay. Friendly staff, pool has a jacuzzi. We were welcomed with a warm chocolate chip cookie. That’s a plus. The only thing it was missing was a free breakfast. I would definitely be thinking about having a wedding here. The bathroom was really nice very clean. Check in was easy. Even though I booked for a high floor with private access and I didn’t get it. Hence the reason for the missing star. Clean room very spacious. We are happy about that.

I really was not happy with my stay. I have been to several double trees and they have not been this low in value at all. I could not get an internet connection so I could log onto my computer, the phone in the room did not work. I reported it and it still did not get fixed and when I returned to my room every night to go to bed I woke up in a sweat because the AC would not get cool enough. All these things were reported and did not get fixed. Also there is no refrigerators in the room and the TVs are very outdated.

The public areas of the property were a bit dated. The rooms were comfortable. The location is convenience for my stay.

The smell in the hallways and rooms was bad. My niece had ants in her room. Got stuck in an elevator for 5 mins. Scratches in furniture. Not enough staff in restaurant. Pool area was fine. Gym was fine. Bed was great.

Convenient location Bed comfortable Older hotel, needs TLC Friendly and courteous ftont desk

Shabby Un cleaned room

Clean room and bathroom

One of the worst places I have stayed at. Dirty yellow bathrooms, smelly sheets. Poor service.