DoubleTree by Hilton Lisle Naperville

Loved the place, bed amazing I would recommend to all

The staff was not friendly, even though I am a Hilton member, I ask for a bottle of water and they said that because I booked through Expedia, I have to pay $4.00 for the water that they normally give free to Hilton members.

Our room was clean, but everything is way outdated. You need new mattress and small appliances in the rooms. All our refrigerated items had to be kept on ice, which isn't a big deal, but a refrigerator would've made it easier. The staff we encountered were extremely kind and very resourceful and the breakfast buffet was delicious.

A spider fall on my head while I was setting on the little desk then I looked all over the room and found spiders nests almost in all corners and dust accumulated on all electric cables

We had to request a mini fridge. I found this to be Extremely odd, I would think this is a given in every hotel. Air condition was inconsistent throughout the evening making the room unpleasant throughout the night with a hot temperature. Loud neighbors as well. Staff was ok.

Hotel is pretty old, and smells like it. No microwave or fridge in room. Not worth it for the price. The location and environment is pretty nice though.

Location safety

Out of date furniture, stains on curtains, black mold on floor shower tiles in corners. At 8:45-8:55pm at night a family of 3 tried to enter my room when I was starting to fall asleep. Thought someone was trying to break in the room! I opened the door & woman with a key said this was her room. I said no it’s mine, I checked in 5 hours ago. She told me her room key number & I asked for the room number twice to double check. She quickly flashed the key card at me. I told her to go to the lobby and get it checked out. I called front lobby and a I explained the situation to a female right away. No apology or showing concern over the phone, no follow up phone call to explain situation. Morning came, I checked out and explained situation to the front desk. He had no notation of issue from last night. He said the guest was just mistaken for going to the wrong room. I told him she repeated the room number several times. And was very serious about the room number being hers! Male employee just seemed confused and felt like he was making excuses. Again, no, I’m sorry or apologies or showing a bit of concern of what happened. Poor customer service and care.