Hilton Palm Beach PBI

Indoor / outdoor gym, pool, boardwalk, tiki bar,

Loved it!

Convenient location . Great restaurant on property

No where to really walk to , but easy to Uber places

Travelers Beware – I Checked Out Within Minutes I rarely write negative reviews, but travelers should know what they might encounter at Hilton Palm Beach Airport (PBI). Within minutes of entering my room, I realized I could not stay here. The condition of the bathroom alone was unacceptable. The bathtub was black with visible dirt and grime, not simple wear but clear buildup that looked like it had not been properly cleaned in a long time. It was immediately obvious that the room had serious sanitation issues. Because of this, I checked out almost immediately after arriving and had to book another hotel. Here were the biggest problems I encountered: • Bathtub covered in dark dirt and grime • Bathroom appeared poorly cleaned and unsanitary • Overall room condition felt neglected • Did not meet even basic cleanliness expectations for a Hilton property When you book a Hilton-branded hotel, you expect a certain level of cleanliness and professionalism. Unfortunately, this property fell far below those standards. What is most surprising is seeing positive reviews for this hotel. Based on what I experienced firsthand, it is difficult to understand how those experiences align with the condition of the room I was given. At minimum, the property appears to have serious housekeeping and maintenance issues that should be addressed immediately. It would not be surprising if a full inspection were needed to ensure basic standards are being met. If you are traveling through Palm Beach, I strongly recommend booking another hotel. There are plenty of better options nearby that maintain the cleanliness and quality you expect from a Hilton property.

The omelettes to order were a nice touch at breakfast. The pool /spa and outdoor area were lovely.

The service during our stay was disappointing. We called reception twice from our room and received no answer either time. We also requested an extra chair, which was supposedly sent to engineering, but it never arrived and no one followed up. On the second day, housekeeping left a note asking us to call “0” before 5 pm to reschedule service because we had the Do Not Disturb sign on. When we called, there was no answer. I then went downstairs to speak with reception, who said they would notify housekeeping. Despite this, our room was not serviced after we were out for several hours. Additionally, there is a sticky patch on the carpet in the room, and one of the power boards behind the TV pulled out of its mounting when I removed a plug. I texted these concerns to the hotel’s service line and requested a food and beverage voucher as compensation. I was told management would review the request, but no one ever followed up.

the outside pool area with bar and tv was great and the whirlpool was nice to have !

rooms were slightly outdated and could use a refresh but the rest of the hotel was very nicely decorated!

Free parking Daily texts to see if they could help Soundproof walls Cafe to pickup food & he was helpful

Couldn’t find bellman to help me down with bags -waited 50 minutes….

I looked through the other reviews to see if mine would sound like a single whiner, but apparently not. Clearly this hotel and the staff need to reevaluate their understanding of the service industry. I have been an Hilton Honors Gold Member for about 15 years with the occasional year hitting Diamond and have stayed at Hiltons all over the United States. This Hilton BY FAR has the absolute most rude and horrible staff I have ever experienced. I contacted Hilton Honors and submitted a case regarding my complaints and never heard back for more than a week, so I checked up and found out that a "manager" completely lied and also claimed to have called me back, which also was a lie. Here's the kicker, other than a horrible staff, which is clearly well documented in other reviews, and very gross rooms... My final bill was wrong, which is a problem considering that I have to do a reimbursement. I have repeatedly called to have the bill fixed, but nobody cares and refuse to call me back. The insane part? My bill isn't in the hotels favor, it's in my favor... They didn't charge me for two nights. So yes, I AM TRYING TO GET SOMEONE TO CALL ME SO I CAN PAY THEM THE TWO NIGHTS THAT THEY DIDNT CHARGE ME, AND THEY REFUSE TO CALL ME BACK!!! Never in my wildest dreams would I ever think that could have happened. Well, screw you Hilton, I'm not gonna answer if you ever do call and I'll just keep my money. Oh and I'm also going to burn through my couple hundred thousand points and stay on your dime and then cancel my Honors and my Amex and switch over to Marriot. Bonvoy-age Hilton!!

Nina our server in the restaurant was excellent at meeting our needs

I had a wonderful stay at the Hilton Palm Beach. From the moment I arrived the staff were pleasant and warm, creating a welcoming atmosphere that set the tone for the entire visit. Murat, the front desk manager, was phenomenal—always friendly, professional, and attentive to every need, making check-in and every interaction effortless. Breakfast each morning was top notch, with an outstanding omelet station and restaurant staff who were efficient and genuinely kind. My room was comfortable, immaculately clean, and thoughtfully arranged for a relaxing stay. Small touches throughout the property added to the experience and showed genuine care for guests. I highly recommend the Hilton Palm Beach for anyone looking for excellent service, comfortable accommodations, and a delicious breakfast to start the day.

Nada

Muy sucio Las instaciones dejadas