DoubleTree Suites by Hilton Minneapolis Downtown

Location.

No air conditioning for the entire week in 80 degree June weather. Water off for 2 days of my stay. Place was dirty in common areas like the elevators.

Nothing

Nothing

This hotel should be shut down and not accepting any guest. It had no AC, it lost hot water, and lost all water at points. The elevators were also being used for cleaning crews and contractor crews while one of the elevators was also down so they took awhile. The carpets were disgusting, the hallways had must in them. Shame on Hilton for keeping this place open to guest. Just shut it down and finish your renovations.

Good location. Staff was friendly. Room looked nice. Parking was easy. It should be nice once the renovations are complete.

No AC in the entire building, so room was very warm and stuffy. The restaurant was closed. The renovations made the building look run down (not like a 4 star hotel).

Location

The booking agency advertised complimentary breakfast, but failed to mention that the restaurant was closed for renovations. In addition, the air conditioning was not functioning, and the outside temperature exceeded 80 degrees. We were given a fan and advised to open the windows. Overall, this did not feel like a 4-star hotel — the property was very dated and worn.

Don’t stay here. Everything is terrible. It’s dirty. Water damage, even in the lobby. And to top it off I checked in at night and in the morning there was no water. At all. No toilet. No shower. No sink. I called the front. No answer. So I went down and the gentleman working said there would be no water until after 5pm. This was at 9am. And I had a convention to work. The only good part was a guy named Diego who helped me cancel the last 3 days of my stay to go somewhere else. This place shouldn’t be a Hilton.

My first room had mold all over the bathroom ceiling. They moved me to a new room with graffiti on the door jams and walls. I got stuck in the elevator, there was no hot water. The water got shut off for an entire day. The bar out back was blaring the Timberwolves game on their outdoor yard tv until almost midnight. My door key stopped working and was fraying on the sides. The heater didn’t work. I felt like I was in a crackhouse. It was crazy. I will never stay at another DoubleTree.