DoubleTree Suites by Hilton Minneapolis Downtown

The workers were great, the guy at the front Desk(Diego) was very helpful and polite with good manner and Charismatic. The F&B manager was also very nice, offering help and options for us if needed. They both deserved a raise.

We asked for more sheets and blankets, they were all good except one blanket has some spots crusted together, like not washed properly or should have just been thrown away or something

Rien. Si l’emplacement

Beaucoup d’avaries

Where do I start. I’ve been traveling for business for 12 years and I’ve never been in a worse hotel. No AC anywhere in the building and no one knew until they arrived despite it being out for days

Nothing

Building run down Ac doesn’t work No hot water in shower

I guess the location.

That they gave my room Away and is still haven’t received a refund for one night. Put us first in a room full ripped apart during the entire floor co struction.

I had high hopes for this stay as I have always had good experiences with this chain but was unfortunately disappointed from the start. I called ahead to check if our room was ready and was placed on hold for 10 minutes after being told to “hold on,” with no one ever returning to the line. Upon arrival, several maintenance issues were immediately noticeable. The parking ramp was experiencing mechanical problems, the revolving front door was broken, and there was a significant leak in the ceiling just inside the entrance, with water actively dripping. There were a couple of positives worth noting. We were given a warm cookie upon arrival, which was a nice touch, and the staff did hold our luggage for us. However, during that interaction, a comment was made about us having “a lot of stuff,” which felt unnecessary given we were traveling as a group of four. The overall service experience did not improve much beyond that. We were not greeted or acknowledged upon arrival, and staffing appeared to be very limited throughout our stay, with only 1–3 employees managing the front desk during peak check-in times. Cleanliness and upkeep were also concerns. The elevator floors were visibly worn and dirty, with crumbs present, and the toilet paper holder in our room was broken. Additionally, the hotel had not yet switched from heat to air conditioning, making the room uncomfortably hot. We had to open the windows just to make it tolerable, but that meant dealing with significant noise from the busy street outside. Overall, the experience fell well below expectations, especially given the number of operational and service issues encountered.

The air conditioning does not work so it is hot, the rooms themselves are not clean, and the only good thing about this place is the price.