Townhouse Garden Inn & Suites San Antonio I 35

Had roaches

I pulled up and felt unsafe and didn’t think it clean. I usually stay in the Embassy Suites but we were going to a concert and didn’t know the area,. I should’ve known at the price that the hotel was awful instead of staying that night I literally decided to drive 6 hours back home. I was very disappointed.

It was ok, I enjoyed it

Horrible condition! Cigarette burn on tub, wet bed, and cockroaches.

Appears illegal activity going on there and someone knocked loudly on my door two different times wasn’t hotel management. I didn’t answer. Room was dirty blankets filthy apparently not washed properly or at all. Wiped floor with paper towels much dirt on paper towels disgusting

I’ll start with the good… the staff was friendly and helpful, the room is laid out well with plenty of room to move around, the water is hot, the Wi-Fi is really good, and the bed is comfortable. The issues that really made our stay pretty bad was that the room was supposed to be a non smoking however, the room wreaked of cigarette smoke. The carpet was sticky all over and very damp close to the door with white mildew in places. White mildew was also on the bed skirt, night stand, picture frames, and walls. The bathroom sink was stopped up, there were mystery gnats all over the bathroom and paint was peeling and faded on all the doors. Long story short, the humidity, smoke smell, and mildew made it hard to breathe while in the room. I’ve stayed in many LaQuinta hotels and this one doesn’t even come close to living up to the brand name.

The rooms smelled really bad, like moldy. The mattresses are very old and the springs can be felt. Rooms are not like the ones on the website. I rented the room for 3 nights and we left after the 1st night.

The staff was very helpful and professional 👏

The sheets were dirty, the mattress had blood stains, there were roaches, there was no phone to contact the front desk, the breakfast was just cereal and waffles (there were no eggs), the beds are not queen size, they are full, the whole room smells like mildew, the toilet was not clean, we had a non smoking room and everything smelled like smoke, there are lots of homeless outside, one of the ladies at the front desk was not nice, the other were. The pictures online are very deceiving. Just pay a little extra and get a better room. NEVER AGAIN La Quinta Inn, never again.

Expected a lot better conditions from a national brand. The condition of the property was worse than America's Best Value Inn chains. Was offered a smoking room when we requested non-smoking. Was given what smelled like a smoking room. There were cigarette butts on the entire walk way. Thought I saw, what appeared to be, a homeless person staying on the property. Breakfast was less than expected. I would not recommend this motel to anyone!!!!!!