Extended Stay America Suites Los Angeles Ontario Airport

It’s started rough and ended up horrible. I only needed one night due to an event But once I woke up to bugs in the bathroom Im requesting a full refund.

Location and price

When walked in toilet had poop and pee stains heavily on toilet. Desk attendant had to go clean herself. Later that night noticed blood stain in sheets. It had been washed but the large stain was there. At night all the roaches came out.

The staff was very courteous and very helpful. Unfortunately, my room wasn’t ready on time, but the staff took care of that and gave us a discount . the hotel needs an upgrade. The carpet needs to be redone and the bathtubs need to be reglazed and repainted.

The staff was very nice and helpful

The beds were not soft.

Lots of bugs and ant in the room

Checked in late from our trip. Got to the hotel very tired. Only to find bed bugs. Do not recommend.

We had to leave this place was a cracked in. We felt unsafe and we were 20 feet from the highway. It was disgusting. I do not understand why you have this on your website.

Nice

This was not as advertised. The pool is filled w/ cement. The room had ants, damage, sketchy AC, and 3 week old banana bread (date on package) in the microwave. The kitchen has zero utensils or anything. We were able to ask the staff and got most of the things we needed and said they might get some more the next day or two to come and check back. There is dog poop and garbage all over the parking lot and in common seating area outside. Just know if you’re going to go here this is one of the places that people “live” on government, vouchers, and such. I would like to strongly say that the staff was amazing. They were all very sweet.