UpValley Inn & Hot Springs, an Ascend Collection Hotel

I got a higher-end room which had a nice view to the NW over a vacant lot. It had a balcony that was not private in that it overlooked a stairway to an adjacent building, the common area and the pool. The room had all of the necessary equipment. The alarm clock had 2 USB C ports, there was a refrigerator and Kuerig coffee maker, there were plenty of outlets and the normal bathroom stuff. The staff was friendly and accommodating when I reached them. I called the morning of my arrival and there was no answer. When I arrived, no one was at the check in desk and there was no button to call the staff at that time (though there was the following morning when I was checking out).. The chair was totally inappropriate for the desk. It was VERY low compared to the desk. My keyboard was basically near nipple level - not comfortable. I complained and was told it was the same set up in every room. (They did bring me a real office chair, which let me work for several hours without much discomfort. Thank you!) The hotel could solve this by either replacing thechairs with office-style chairs or lowering the desks by 5-6 inches. The bed was comfortable enough with plenty of pillows. The interior door to the adjoining room meant there was some noise from that room, but I was able mostly to ignore it. I did not use the mineral pool, which looked nice, nor the sauna or steam room, which was under repair when I was there. I find it annoying that there is a $15 resort fee for, basically, a beach towel and a soaking tub and sauna, Really? Just add that to your overnight charge and remove that annoyance!) There is no elevator to second floor rooms, so get a ground floor room if you are mobility challenged.

The spa/pool was amazing and the coffee was definitely a perk!

We wished there was full length mirrors in the room.

Acolhedor

Great coffee machine in lobby. Would love to have services for pampering purposes on site

Horrible noise from cleaners at 820am. Horribly noise machine at early hours. Do not go there if you plan to sleep after 820am

Location was great

The water fountain machine was broken half the time I was there. I was forced to buy water bottles at the front desk even when tap/water fountain was promised upon booking the hotel.