UpValley Inn & Hot Springs, an Ascend Collection Hotel

Checked in and was told our room was not ready until 4:00 pm. Room was not ready until after 5:00 pm. This is not acceptable. Especially when paying almost $400 for a one night stay.

This is one of my favorite hotels that I visit once or twice every year. I stayed again at the end of January this year and had a wonderful experience as always. The facilities are kept in excellent condition after the recent renovation — everything feels spotless and well maintained. I even noticed there was almost no dust at all, not even under the table in the room, which was impressive. However, one issue came up during my last stay. Perhaps due to California’s weather, there were quite a few insects around the hot spring area, especially ants. The bigger concern was that I found some small black water bugs (about the size of a fingernail, possibly water beetles or water fleas) swimming in the large pool. Later, when I took a shower in my room, I was shocked to find one inside my swimsuit. I also developed some skin irritation afterward, which might have been a bite or an allergic reaction. I understand that the hotel maintains natural water quality and probably avoids using too much chlorine or disinfectant, which I really appreciate. The water here is usually exceptional. But I just wanted to mention this issue since I’ve already booked another stay for mid-February and hope the hotel can look into it and address it before my next visit. Thank you very much for your attention and care.

Mineral pool was warm. Love coffee machine in front lobby.

Steam room was out of order. Over charged at front desk. Used booking.com what should be all inclusive bill. And the night receptionist said , I owed another thirty dollars for taxes , which should have been included in booking dot com.

Was very clean rooms

Pool and hot tub were green

We stayed here for the geothermal mineral pools.

The mineral waters and comfortable bed.

Proximity to downtown Calistoga and walkability. The sauna and hot tub were nice.

I asked for new towels and robes, and the front desk staff member named Liesel, asked me and my friends to bring our used towels and robes first to her at the front desk. We essentially had to exchange our used towels and robes for new ones. They would not bring it to our rooms. I've never heard of a hotel doing this before. Never coming back. Also, the rooms were not very clean. There was dust on the lights in the bathroom.