Comfort Inn Chester - Richmond South

Good location

Very run down. Back door right by elevator was never locked. Curtains off track and reported to office and after 4 days still not fixed. Ask for Kleenex first day and never got. Breakfast was poor. Juice watered down not 100% juice. Breakfast was very limited.

My wife and I checked in on Friday at around 8pm. I booked a king room. We got to the room and it was a double. I called the front desk, and the male agent tried to tell me that I probably booked a double room. I assured him that I know what type of room I booked. Then he told me that hotels.com made a mistake. I went down to the front desk to show him that hotels.com had me booked for a king room. Then he told me that we’re free to check for a king room at other hotels in the area. Very unprofessional. The only good thing about this hotel is Geraldine who works in the cafeteria. She was very pleasant and very helpful. The front desk agent can learn a lot from her. The shower curtain was dirty. The toilet seat looked like it was 30 years old. And there was a small spider running around inside the TV screen.

Bed was good . Elevator broken front desk person it was.front desk person short with us

This hotel was terrible. Rooms were nasty . The front was rude and ignorant. No smiles . Only ppl that were nice and provided great service were the dining ppl and especially Miss Geraldine. Very nice lady .

Reviews are nothing as to how the hotel is. Room smelled bad. Old furniture, ac wasn’t functioning properly in the room. Dirty furniture with stains. Mold in bathroom ceiling. To top it off room door was easily pushed in to open without the key.

The room is dirty, the bathtub didn't work and when I spoke to the employees, they told me that the management didn't give them enough product and that they didn't clean it the days I was there.

TV was broken, sofa bed was stained. Free Breakfast is good and room is spacious.

This property is very dirty and old. Rugs were worn and dirty, beds were old and uncomfortable, lobby and hallways were dirty, bathroom was dirty and looked liked it was wiped down with a dirty rag. There were zero redeeming qualities. Very disappointed that Comfort Inn would allow this place to display their Logo.