Econo Lodge Inn & Suites Matthews - Charlotte

The first room look old haunted room 2 room look better it was a smoker room it looks scary 😳 I won't go back curtains look like it haven't been wash in years dirty wash cloths was left on the shower lamp look like it came out of a horror movie no table phone look like you might catch a disease will not go back. Bed had a cigarette burn in the blanket.

I left after five minutes and only stayed that long knowing there was a NO REFUND POLICY

disgustingly dirty stinky hot AC did not work smokey must moldy ceiling falling down

The place smelled really bad and the staff was quite rude. I checked in at a time and I wasn’t told about guest being added it was a last minute reservation. I told him it was two of us I didn’t have issue for paying for my guest that was staying there. I do have a problem with family coming to see me and they charging me an extra $20 for having family come see me that didn’t stay the night. The internet kept kicking me off for the time I was there I couldn’t stream a full movie without it kicking us off the servers. The mini fridge was broken and the microwave took forever to heat up the food. Finally I had the privacy tag on the door meaning I have having some adult time in the room that morning. The “manager” comes to the door and knocks and I replied with “we are busy right now come back later” because we were naked. He, the “manager”, kept knocking forcing us to come to the door, and I came to the door and said “sorry we don’t need room service.” To which he replied “ okay but I still need to do a FULL WALKTHROUGH of the hotel. Now take it I didn’t see him do that with any other apartment, and I had a privacy tag on the door which wasn’t very private at all. With my significant other naked under the sheets because he wouldn’t leave us alone. I will never in life recommend this hotel to any of my friends or family and I hope nobody thought they could have a romantic get away here because these people invade your privacy.

Did not see any bugs. Mini Fridge and microwave were clean and usable.

Property was dirty and outdated. I was charged a security deposit that was not mentioned at booking. No breakfast. Had to chase down towels. Property was not clean. lampshades broken, walls need painting, Bedding needs upgrade and the pillows were dirty and flat. I was told I would have to wait 5-7 business days for deposit to be released IF the room was okay when checked. Room was dirty upon arrival, with no iron and two sets of towels when my reservation was for 4 people. There was no Bible or iron, so I do not know what they think someone would take. Walls need painting, there was a patched up hole in bathroom door, toilet was slow to flush...rising to the rim before receding. Bedding looked to be early 90s with holes burnt into comforters and under sheets. TV was small. Plugs for electronics did not work. One electrical socket was missing the cover for it. Hangers were all broken. At check in the man was rude when I asked why the price I was paying was not the same as what was quoted on Booking.com. He continued to talk over me and when I asked about the breakfast, he cut me off and said NO breakfast, Coffee only. The best part of our stay was seeing no bugs and checking out. I am still waiting on my $25 deposit to be returned. For the price of this stay there are better places with better customer service.

They come into the room unannounced. The manager knocked then proceeded to use HIS MASTER KEY to open up the door to ask me if I was extending my stay. I’m a single mother and I shouldn’t be paranoid about someone in management opening up my occupied room door to ask me if I’m staying. Then they TOLD ME that they were coming to clean my room and that I couldn’t decline that it needed to be done because they had no housekeeping for the weekend. I want my money back

THE BED HAS BED BUGS and the sheets are peed all over . Horrible

Needs lots of updating !

The room is very nice. The king bed on the other hand needs to be replaced. Springs poke you and the form no longer flat but a bowl. …. And the heat doesn’t work on the unit. So, we weren’t as warm as we wanted. We travel often for work and would still book here because of how clean it is and the staff being nice. Hopefully new mattresses will be onsite by then. Even a $400 hybrid bed in a box would be great.

The bed was uncomfortable too soft and sunk too far down when I layed down. Sound like I was laying in straw.