Motel 9 University-Downtown

the place is very ugly you need a remodeling

Same staff for 4 days. Day one: Staff was unfriendly and unaccomodating. At check-in, we informed them there was no coffee and single cup coffeemaker was incomplete. They basically said too-bad, we cannot help you. Day two early morning, shower faucet fell off and sink drain was clogged. We left at 4:30 am for hospital surgery procedure and time to inform staff. Day two returned late at 10:30 pm, too late to talk to staff about issues and saw room had not been serviced. Day 3 morning: Asked for different room because of faulty drain. Lady accused me of delibrately plugging drain because i did not inform her on 1st day of stay. I rejected the notion and felt insulted. Day 3 night: Upon return to second assigned room again at 10:30 pm, there was no tv remote. After approaching night service window, same lady clerk to ask for remote, she gave me one that did not work. I returned and obviously frustrated with me, gave me second remote and told me that it was sleep time and no more service would be provided to me. Day 4 evening: arrived at 10:30 pm and i saw office was open. Second room had not been serviced. I asked for coffee pouch replenishment and was told she did not have anymore not even apologizing. It appeared same person was the only clerk 24/7 during my 5 day 4 night stay. I never recieved any apology for the lack of accomodations. I will not recommend Motel 9 to anyone. That lady clerk needs hospitality training i would think. Stay was 1/21/2025 - 1/25/2025.

I booked a non-smoking room but the previous occupant smoked and left 2 butt’s in the trash. While the management was apologetic & did try to spray and clean, when I unreturned to the room hours later the smoke smell was back.

The room smells .. there was a water leak from the back of the toilet.. and couldn't fix or give us another room ... I check out a day early.. they wouldn't refund me the second night .. the stay was not pleasant

Tub was messed you couldn’t turn the water to the tub on very rusty calling falling down sink stopped up floors unclean a very bad odor in smelt like animals in pee in there in the room key didn’t work to the door even after resetting the lock. I contacted hotel.com no one reply to get my money back in haven’t heard from them!

Had an amazing stay . Attendant was very nice and welcoming . Area is safe and peaceful . Definitely will be staying there any time I’m in town

The staff was nice and the rooms were cleaner than expected the location was good also

If you're in Austin to see a show at the Moody Center, this hotel is walkable, has FREE parking (most hotels charge $30-50 a night) and the family who runs it are very, very nice and hospitable. So when I say that the hotel itself has seen much, much better days, it's still a decent option if you just need a safe clean bed and parking. The building itself is in very poor repair. Some of the rooms looked permanently closed. While you could tell the bathrooms were cleaned regularly, the moldy grout, peeling walls and water stains told a different story. The carpet, walls, curtains etc. were in terrible shape. The fire alarm had been ripped off the wall, the hole plugged with yellowed paper towels. But the sheets were clean, the bed was comfy enough. And as the parking lot was well lit, and the family seemed to live onsite, I never felt unsafe. If I'm ever in town for a show at the Moody Center, traveling alone and just need a place to park and snooze, I would return.

The woman working the front desk was so horrible.

You get what you pay for. It was an acceptable room for the price.