Motel 9 University-Downtown

Very dirty outside hotel. Needs new mattresses. Interior needs to be cleaned up

The hostess was a very kind person and very understanding. Place was not up to parr. Too many roaches, when taking a shower the water would land outside the shower area, the room had several lamps that didn’t work, pretty okay place for the price to reach downtown Austin.

The room was dated but you can tell it’s under new ownership and they’re working to make improvements. The pool is out of commission so don’t be fooled. But the location is really convenient and the woman in the front office was super kind and always available. I was a little shocked at first by the condition of the property overall, but it was safe and the stay was fine. I would stay there again if I ever was looking for a budget room.

There are roaches, as soon as we walked in. When I went to try to cancel the rest of my stay she came in and looked and killed it, flushed it and then said well it was only on 1 bed, we can still use the other. We left got an embassy suites down the road for about $30 more a night, but it was a great big clean room and a wonderful free breakfast. Save yourself the headache and just spend the little extra for a clean safe room

The toilet didn’t flush, the tv didn’t work and was even unplugged . I think they should refund my money’s

Had a good stay.

It was great.cleaned room, staffs were very polite.All overall everything was great and will back again.

Rooms were not cleaned on a daily basis. Rooms are nothing as in the photos. Room smelled dirty. Swimming pool was filthy. When checking out, the attendant was very rude. There were stains on the sheets.

These idiots said they were going to put a hold on my credit card. This "hold" turned into a posted charge which I did not authorize. After calling numerous times for the return of my money these morons gave me only $40 of my $50 saying I stole a towel from the room. These people are very dishonest and will NEVER do business with them again. Will be contacting my credit card company to start a dispute.

I had to put down a fifty dollar deposit. that I was not aware. No breakfast, which didn't matter, I was going for tests and could not have food or drink after midnight. Toilet bowl did not have a lid. There was only one small container of shampoo, no other soaps at all. Bathtub did not have any non-slip protection or any other protection from falling. It was convenient to where I was going.