Four Points by Sheraton Appleton

Had great conversation with the check in staff- man working when we checked in very friendly! And then the female working the night shift, Taylor, was fantastic!! She even went above and beyond to make our stay better! Thx Taylor!!

An Amazing “hidden gem” in a great location…Awesome staff — Ankit, Om and the “hummus goddess” Amber!

Great service and great wings flavor wise… Want to give a shout out to - Brandon, & Anthony and the new employee Amber ! Great people with a great personality !!

Location was decent.

The side entrance door did not lock, the ice machine was broken on our floor, the exhaust fan was extremely loud in th bathroom. My girlfriend was ill suffering from food poising and they were very rude and unaccommodating. The woman on the front desk, believe her name began with a "J. "was extremely rude! Took my information for another night, then said I had to book on-line. Ended up getting double billed B. Davis the G. Mgr. gave us a 0 balance the next day, but only to find out that we were double billed on Sat. and still had to pay for both nights. We reached out to her several times, voice mail full, left messages with the front desk and emailed with no reply. Very unprofessional. Booking.com was no help either just a big run-a-round... This is not the kind of service you would expect with a Marriot affiliate.

Taylor at the front desk was absolutely amazing. From the moment I checked in, she was welcoming, professional, and genuinely helpful. She handled everything quickly and made sure all my questions were answered with a great attitude. Her customer service really stood out and made my stay at Four Points even better. You can tell she truly cares about guests and represents the hotel very well.

There should be better choices. Poor staff. Not full service restaurant. Low end buffet breakfast, no lunch, minimum dinner bar menu. Possible bed bugs.

Location

Very low toilet and wobbled