Extended Stay America Select Suites - Columbus - Worthington

Cockroaches

Walked in and walked right back out. This place was very poorly managed would not send a dog there to stay.

Customer service

NA

Friendly and responsive staff

Bathroom was dirty. Still old toothpaste in the sink. Whole building smelled like weed. People out front were smoking when clearly no smoking signs and were drunk.

I had to work and didn’t get to the hotel until midnight. There was no one at the desk to check you in. I called and had to wait 15 minutes and still, no one showed up. Lobby carpet was dirty walls needed painting place was terrible.

Room was clean enough. Quiet for the most part. The refrigerator was clean and included ice trays. There's a 2 eye stove top. Lots of cabinet & drawer space and a trash bin that fits in the cabinet under the sink with bin bags included. It's easy to get to destinations, close to great restaurants and shops. Lots of close parking. Safe location. Staff is friendly.

Checking in after 10pm is a little daunting, especially after a 12 hr drive. The site says they serve breakfast, but upon check in you will find out that they don't and there are no coffee makers in the rooms. The last 2 days we had noise complaints regarding the room directly above ours, but couldn't get anyone to answer any of the numbers when trying to contact the front desk. The phones in the rooms don't work. We called for someone regarding a backed up toilet in 1 of the other rooms and no one responded. The bathroom in our room had an unusual smell.

Everything was good. However, I only got my room cleaned one time.

The hotel was dated and never saw housekeeping. The front desk would close and seemed like no one was on-site from 10 pm to 8 am.