Hotel Duval, Autograph Collection

Everything

The bar should stay open longer

The property is beautiful, spotlessly clean, and in a great location. Best of all, the staff are absolutely incredible. Every team member we encountered was warm, professional, and went out of their way to ensure we felt welcome.

I really wanted to give this hotel a perfect score because so much of our stay was wonderful. Unfortunately, a hotel’s main job is to provide a good night's rest, and that is where the experience fell short. The bed in our room gave us one of the worst nights' sleep we've ever had. It wasn't worn out or sagging, but it was just fundamentally, incredibly uncomfortable. It lacked any sort of comfort layer or cushion, making it feel stiff and unforgiving. Both my partner and I tossed and turned all night and woke up completely exhausted with aching backs. It breaks my heart to leave a mixed review when the front-line team works so hard to create such a great environment. However, a quality mattress is essential for a good stay. I really hope management considers adding mattress toppers or upgrading the bedding to match the 5-star service their staff is providing.

The Valet guys were super friendly both dropping off and for picking up. It was just a one night stay

The property is old and dated, room phone didn’t work, world’s smallest bathroom that didn’t feel clean and could really use new beds.

Great location!!

Location and staff were very nice

Room was not clean, facilities seemed and looked worn, dated and dirty. Floors ( carpet ) were dirty and had leftover items from previous guests( dirty rag and some kind of cookie) Shower in bathroom was in bad shape with black hairs covering the drain. Toilet seat was worn and discolored and stained. Smell of marijuana permeated throughout hallway. Noise from outside traffic and a/c was loud and disruptive. Room was not serviced except for new towels. Bed was not made. Not the standard for an Autograph Collection Marriott Hotel. Definitely not worth $750 night.