Holiday Inn and Suites Phoenix Airport North by IHG

Conveniently located from Sky Harbor airport. Look at this picture-beautiful, right? Not our room. Uncomfortable and noisy. Shower felt like needles piercing your body.

Look at this picture-beautiful, right? Not our room. Uncomfortable and noisy. Shower felt like needles piercing your body. Elevator did not work and we paid $15 for overnight parking.

It could be a nice facility. It’s pretty

We didn’t have complimentary breakfast The images of what I booked did not match the room. The key cards don’t work. Had to get them reset all the time. Also a problem using other entrances with key cards. Room service didn’t make beds. Ran out of toilet paper. Pool had gook on the bottom. Hot tub had stuff on bottom. Elevator by room was broke.

Hey charged us $500 for a smoking fee!!! I’ve since researched and found multiple complaints from other guests at this hotel ( I have screenshots)and noticed AI says that this is common and can be triggered by as little as a hot shower I explained to the GM that my daughters and a baby were in that room and had a humidifier, I explained that that would definitely explain the anomaly in a sensor. They never checked when the sensor went off and only assumed it was correct. Any person in their right mind would check the room before billing someone. She did say there was no signs of any cigarette smoke and that vaping leaves no traces-however, that is the same for a humidifier! This hotel however chooses to trust a sensor - with proven false positives- instead of checking the room themselves When I brought it to the attention of IHG and they told the hotel to respond. I only got a notice that if I’d like to stay and give them another try? Who would EVER stay at a hotel that will tack on $500 for MO reason

Beds were amazing! Staff great! Breakfast buffet delicous!

Paid for parking?????

Loved the courtyard and hot tub. Bonus is restaurant on site. Great burgers

The hotel staff were all so friendly. The beds weee really comfy.

The breakfast food had limited options and drinks. The elevator was broken so we had to walk to the other side of the property to use a different one.

The rooms are spacious i love the set up with the extra living room the beds are soft, definitely coming back again

Everything was fine no complaints here

Really terrible location in unsafe area. Everything under lock and key with metal gates that you have to go through from the parking area the pool and the lobby! Lobby and parking some significant distance from room. We tried to do laundry. The room was 95° and they said the air conditioning was not working. In addition, none of the machines worked even though we downloaded their app. It took four staff and a guest over an hour to get one load of laundry working. Also parking is additional $$ without expressly stating in reservation screen. Not recommended!!