Embassy Suites by Hilton Dallas Market Center

The room was spacious and clean . The staff was very helpful .

The cost per day to park is pretty ridiculous

Talking with other guest

They did not provide us the crib that was promised. The water was out of order for the entire hotel for over 12 hours, without adequate notification (the only notice was a letter on one of the four elevators, the day of). The communication was awful, could not get a hold of reception and would be forced to walk down from the 9th floor to talk to someone. Room service paid no attention to detail, the hotel bath wash and conditioner was completely out for two days. The pool was cloudy and didn't want my children going in there and the jacuzzi was lukewarm at best.

The staff and customer service was top tier

The room needed repairs and outdated

The 2 things we enjoyed was the pool & the breakfast.

1st occurrence, the bathroom sink drain collapsed off & flooded our entire bathroom. They stated on the phone that “housekeeping” would come clean it, as well as a maintenance guy coming to fix it. The maintenance guy came & put it back together, although housekeeping didn’t arrive but instead sent a towel man to the room & we had to clean it all up. Next morning the carpets on each entrance of the bathroom were still wet. 2nd occurrence, when I was in the shower- a plastic panel that was on the ceiling fell onto the back of my head. I freaked out, my husband immediately called the front desk. He hung up the phone & told me the lady responded “oh my gosh I’m so sorry someone will be right there to fix it”. Maintenance guy (different man than yesterday) comes by 15 minutes later & grabs the panel. Looks all surprised & says he’s sorry then leaves. This was like 40 min before checkout. We don’t see him again. Keep in mind there’s literal dry wall & debris in the shower area & on the floor. Looked like the wall had water rotted out. Now this evening we’re settling in back home, I’m giving my kids baths.. my 4 year old is complaining of itching near his underwear line before taking his clothes off, so I check & he has 4 bites in a straight line. LOOKS LIKE BED BUG BITES!!!!! So I immediately go to check my other children & one of my other toddlers (she’s 3) has a line of bites right under her left buttocks. I have been AT THE LAUNDROMAT since I bathed my babies & have kept my car on with the heater on full blast to hopefully kill anything that is in it!!!!!!! We will not be back to this property after this experience.

Happy hour and breakfast were nice. The bartender was super friendly

I didn’t like having to pay for parking on top of what I had already spent for the hotel.