Leonardo Hotel Inverness

Great staff and excellent service! However, the building needs a serious refresh and air conditioning and proper vent fans added in the bathrooms. Our room was hot and couldn’t open the window enough to cool it down due to a safety latch. Without proper venting in the bathroom, you had to keep the door closed to keep steam from setting off the smoke alarm, and it was hot and steamy. Another room set off the alarm at 2 AM, and the whole hotel got woken up and evacuated. Then, we had to stand out in the parking lot until the fire department came and confirmed it was a false alarm. Not good.

My daughter became ill the during our stay in Scotland, and because of that I had to extend our stay in Glasgow. I thought I had made a reservation for the following night at the Leonardo in Inverness. When I arrived I realized that I had accidentally reserved the night for my extended stay at the Leonardo in Glasgow. They did not have any rooms available and would not refund my cost for the 2 rooms I reserved. Considering I was dealing with a very stressful situation with my daughter's illness I would have expected a refund considering that I still stayed with a Leonardo property in Glasgow. I'm out of pocket $530 and I'm not happy.

Hotel quite dated on the outside, but clearly been done up inside! Room was small but clean, the only issue was the ventilation in the bathroom does not work and with 3 people having showers made the room a very sticky place to be especially with 25degree heat outside also! Can tell this hasn’t been working for a while either cause a couple areas of mould on the ceilings! Bit of white vinegar will help for future! Otherwise a nice stay!

Handy for access to the city centre. Good food choices inhouse. Friendly, helpful staff. Excellent parking.

good base for work vist

We based ourselves here as a group of 9 cyclists for the Loch Ness Etape. It was perfect for all our needs

Stayed 3 nights while working away. The initial service and welome was pleasant and appreciated. I had a few issues with my room in that there had been significant stains on the carpet left by a previous guest at multiple points in the room reducing my appreciation of the aesthetic. When I attempted to make myself a cup of tea the milk in the small tubs provided had turned sour. When I attempted to run a bath the hot/cold adjusting tap had been broken off and could only be operated with two hands working the underlying mechanism. I ate within the hotel each night and morning and cannot fault the food it was all very nice and the option to take a tray up to my room is appreciated when staying alone for work. That being said on the first night of the stay when ordering my meal I was given the offer for this to be taken up to my room which I appreciated and my meal was delivered with a smile. I only found out however on the second night when ordering that this option incurs a £6 charge. Needless to say I was happy to collect the following 2 nights however I was not happy I was charged for the delivery to my room on the first night without the cost for that service being explained in advance on the first evening. The only other suggestion I would make is if a guest takes the option to bring a meal to their room condiments are provided. I would have appreciated having the option of salt, pepper or sauce with any meal. Overall a good few nights sleep but room to improve.

Lots of free on site parking available.

Great stay well looked after

The staff on reception and in the bar grill. Where very helpful and lovely. The room 406 had vlean sheets and towels however the carpet had stains, sticky, not hoovered. Milk pots left on floor from previous guests. Windows dirty. Furnishings dirty and dusty. Walls could do with a redeesh. Bathroom floor dirty.