Extend-a-Suites - Extended Stay, I-40 Amarillo West

The guy in the front desk wouldn’t let me check in because my reservation didn’t have my middle name I even gave me him the confirmation number and he said it was correct but he still couldn’t let me check in because the reservation didn’t have my middle name keep in mind my first name and last name were still under the reservation he charged me an extra five dollars because of it but he wanted it in cash which I thought it was weird and also when I was giving him my license plate number he called me liar and asked to see my phone to prove I wasn’t lying they really should do something about the staff

I basically walked into the lobby and the gentleman who was helping at the front desk, was eager to just get me registered and moved on. And then when he saw that I was The only one staying in the room he gave me a look and said “ Why did you order a room with two beds?” I told him that was the only thing that appeared on your webpage as available and what difference did that make. Now I can understand why he asked It meant they really don’t have the manpower or the funding to maintain this property. There was plenty of rooms in the front of the hotel, where the parking was already shady and seemed like I did not want to leave my car. My room was all the way to the back where there were other people staying, and could hear kids, screaming, Towels under the doors at the front. It was just completely surreal. I decided to go get a bite to eat for dinner and I spoke to the waiter and asked him about that property. And they said you need to get the hell out of there as soon as you can. Immediately booked another room at another place went back to the hotel and got my stuff and never returned, so I never spent the night. I guess booking another room was worth spending money instead of possibly having your car broken into and having thousands of dollars in expenditures. I do not recommend this place at all and they need to make sure those positive reviews are taken down because they’re absolutely fake.

The facility was in bad condition, nothing worked, and it smelled.

They kicked us out and we didn’t even stay there

The staff seemed very nice. The property is definitely you get what you pay for. It seems they are in the remodeling of the rooms, so keep that in account when staying.

Extremely nice room

Hotel was by the highway.

The room smelled like cigarettes, the guy at the desk could barely speak English their was a lot of miscommunication, hotel is old and out dated. Maintenance is clearly not in their budget.