Hilton Palm Springs

This hotel’s main draw is its location - just a few blocks away from the main drag. Nothing else quite lives up to expectation. Overall, the building looks tired. The reception are is bright and modern but a journey down the corridors to rooms takes you on a journey to late 90s Hilton. Rooms are spotlessly clean but other than that a mixed bag. We had an issue with the TV in our room meaning that the remote didn’t work. We called reception and a maintenance colleague quickly arrived. It was fixed - seemingly - until the following day when it broke again. We spent a few hours with the maintenance colleague trying out new remotes. All very boring and frustrating. But the maintenance colleague was polite and helpful. He said that our room was the only room to have this problem. In the absence of a fix I went to reception to request a change of room. This was done but without any sort of apology. We packed one cases and moved to our new room only for the TV to be similarly broken. I went back to reception and said I needed a new room. I was kept waiting for a manager who told me that the problem was out of his hands and that the entire hotel was experiencing tv issues. I was eventually given a new room. And a handful of cocktail vouchers - but only because I requested recompense. It was a frustrating experience. As a customer I don’t need to hear that something is ‘out of my hands’. I’m paying money for Hilton to very much take matters into their hands. I similarly would have liked better acknowledgement of having to change rooms on two occasions. Things weren’t much better with service in general across the hotel. We spent the first two days ignore by the poolside. Servers took orders from everyone else sat around the pool but ignored myself and my partner. Again - a frustrating experience. It was compounded the following day at breakfast when we weren’t brusquely by the head server who told us to take a seat and were then ignored for the next 30 minutes whilst everyone else was served around us. The restaurant manager - Tamara - came up to our table and asked how things were going. We told her and she was very helpful in listening to our experience. Again - we got a cocktail voucher. Service improved after this. Overall it was a slightly better than average experience - let down by mediocre service.

at check in the front desk clerk was not friendly, he didnt greet and or thank me after completing the check in. He didn't ask if i needed help with luggage, i didn't feel welcome.. he is not customer service oriented.

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We were looking for an hotel in the downtown area of Palm Springs for four nights and as I had some Hilton points we decided to book this on a points and money rate. We booked a pool view room for a total of $306 and 150K points, which I thought was very good value. The hotel is a block away from Indian Canyon Drive, so very handy for the local shops, bars and restaurants and has a very large car park surrounding the hotel on three sides. The reception area was very clean and modern and check in was rapid. Our room (270) was on the opposite side of the hotel, so we moved the car to the adjacent car park. The lifts were at the end of the long corridor, but as we would only use them when we had our suitcases, this was not an issue for us. The room was spacious, with a balcony overlooking the pool. The room, particularly the bathroom, was a little more dated than the reception area. We never ate at the restaurant, but did get drinks from the pool bar every day. We tended to walk up to the bar, as the staff took quite a while to work their away around the pool area. The pool area was ideal for us, with lots of available loungers and umbrellas. Our room didn't get any noise from the pool area, but we could hear the people above walking around and unfortunately there were a couple of nights where they were walking around quite a bit. All in all it was a good stay, fantastic value with the points usage, but the hotel doesn't have that over all luxury feel.

Check in was a breeze, friendly front desk staff. Property is lovely in a great location - just accross the street from the Spa Resort Casino and the SecHe Spa and walking distance to may other shops and restaurants. The room was clean and nicely decorated. Safe property.

Hilton Palm Springs Resort was perfect for a 3-day getaway. The hotel was conveniently located near downtown Palm Springs and numerous restaurants.

Near the Main Street but also offers a shuttle