The Bostonian Hotel Boston

Great location, quick check in

Restaurant is not part of hotel. Breakfast not included at this price. Room home kept clicking

For the amount of money you pay, this hotel is awful. Here is why. This hotel could only provide decaf coffee in the rooms and if you wanted regular coffee, you had to pay for it just outside the elevators on the ground floor. When I called the desk to ask they bring me a couple packets of regular coffee, I was told it would be delivered to my room but after over an hour I went down to the desk and they told me who ever ordered the coffee did not order regular coffee and they dont have it. It would have been easy to have just called my room back and told me but when i went to the desk, there was only 1 staff member and she was talking to a freind on a personal call. The television then shut off automatically after being on for 10 minutes and we called the fron desk, they did send a guy up to our room and he told us there was nothing he could do as maintenance staff moved the antennae and it could not be fixed on this night. the luggage stand we put our suitcase on was wobbly and was unsafe, we called the desk and they said they would bring a new one up, it did not arrive after about 2 hours. This was all within the first night there. Another hotel guest came to the front desk and also voiced her complaints to the staff earlier that evening. The other guests were unhappy. The staff here seems rather uptight and not freindly, it seems they are not happy working there at all. The in house restaurant at the hotel is 26 North and the man who works the bar there is named Sayeed. Of all the staff who works there or is affiliated with the hotel, he seems like the only person there who knows customer service and has a solid work ethic. The Bostonian Hotel should make him the top manager at the hotel. Sayeed got me a cup of regular coffee which was nice because the Bostonian cant even put 10 cent packges of regular coffee in your room and yet they charge a steep price based on their location. Do yourself a favor, just try to book the Canopy Hotel around the corner. it's about the same price and the staff at the Canopy appear to enjoy their jobs and make it worth the price.

Great location. If you are coming from the airport it is 3 tube stops away. Located beside Quincy Market so easy to walk around the city.

Staff member who tried to check us in was not good but a lady receptionist took over and got us booked in.

The Bostonian Hotel is my go-to hotel whenever I visit Boston, whether for work or a personal trip. The location is excellent, the rooms are always clean, and most importantly, the staff consistently greets guests with genuine warmth and a smile. During my most recent stay, a hotel manager named Alexandre handled my check-in. He was incredibly welcoming and knowledgeable, offering great recommendations on places to eat and things to see around the city. He made my stay even more enjoyable than previous visits! I thought I know Boston well! What impressed me most was that when I checked out, Alexandre politely asked about my experience and genuinely wanted to know if there was anything the hotel could do better. That level of care and attention is rare these days and speaks volumes about his professionalism and dedication to guest satisfaction. We need more hotel managers like Alexandre. Looking forward to returning to The Bostonian Hotel soon!

Location was ideal, being in the heart of Boston.

Booked specifically to include 2 adults and a child (daughter). Was told on booking, I would not be charged anymore. Tried to get charged $20 for a roll away bed. The bed was delivered to the door, no pillows, thin looking blanket, and for the price I paid I did not expect to set it up myself. Room booked for 3, only 1 towel. Asked croom attendant for extra towels, received 2. One had a hole in the middle, the other had a stain. Asked for more towels - they took over 45-mins to arrive, to the point I had to go to the reception to complain. Only 1 elevator in operation for the whole stay. Our booking included breakfast. again, booked for 3, but breakfast "coupon" only covered 2 and was charged an additional $40 dollars for breakfast. Maintenance in the room next to us, started at 07:00. Extremely disappointing experience. As a family, we were really looking forward to this one night stay in the city, as the last night before we flew back home.

Location

Some staff were rude. Room was dirty and falling apart. Won’t be staying again.

Location in theory was good but noisy as our room faced onto the street at a busy junction. Complimentary bottles of water were welcome.

Everything. We did not like this hotel. The hotel was dull. One lift was out of service the whole time we stayed. The room was not serviced until I requested it. At reception on arrival we were told we would have to pay an additional charge of $30 per night for the location even though I had paid in full in advance. This was on paper and the extra charge highlighted in orange. The gym was small and dull. The fridge in the room was empty and out of order. The room was one level up, facing the street and we could hear loud conversations at all hours outside during the evening and night. There was no shower gel in the dispenser. We asked for this to be filled but it never was. The TV did not work and we were told 'oh someone is on the roof fixing it.' We checked out two days early.

Location

Parking and most staff was not very friendly. Also most aspects were dingy.

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