San Juan Marriott Resort and Stellaris Casino

I booked this property a few months ago because my wife and I are taking a yacht trip out of San Juan for Valentine’s Day. The property looked nice and convenient on the Marriott website. A couple of days before my trip I noticed I got a charge for far more than the rate that was on my booking. The charge was also put on the wrong card. I called my Marriott Ambassador and asked them to look into it, and they called the hotel and they admitted they made a mistake. I was told I had to address this with the hotel when I checked in. This was terribly inconvenient. It was there mistake. When I got to the hotel, I got the credit, but the manager had no explanation of why it happened. I did not even get an apology. This really leaves a bad taste in my mouth. If I had not caught this, would they have just accepted the overly inflated charge??

We had an amazing family vacation at the resort. The staff was extremely friendly, polite, and welcoming throughout our stay. Our room was cleaned every day, and housekeeping did a great job. The service was outstanding — whether we were at the beach, by the pool, or dining at the restaurant, we were able to order food easily from anywhere. Umbrellas and towels were always available, and anything we needed was provided right away. The team truly made us feel comfortable and well taken care of.

The staff, beach and food

Too many children.

Pool and Lobby area is very nice. We had a corner room with ocean view with a nicely appointed bathroom with plenty of towels.

Food and coffee was expensive. Food was just ok.

Everything is perfect at this resort. Rooms are super clean. Mattress is comfortable. Nice, long comfortable feather pillows -4 of them on the king bed. Plenty of towels. A/C runs quiet, doesn't blow on the bed, and the temperature is easy to adjust and self-explanatory. There's a small fridge, bottles of water replenished daily. Nice balcony with sitting area. Pool area open to 10:30 (or 11PM?), 1 cold, 1 heated with swim up bar, 1 hot tub. Nice sandy beach right on the property. The water in February was even warmer than the heated pool. Waves were strong, but that's part of the fun. Though I heard the current can be dangerous. Elevators are incredibly fast. There was always one available and it took me to and from the 18th floor in no time. Breakfast was a good spread, complete with Puerto Rican specialties and more gourmet items like lox. Not sure if it's worth the $40 though. Only thing is the price. Fortunately a company paid my stay, but it comes out to like $500 per night for the time I was there. On my own, I'd probably choose something a little bit less exorbitant. But even at decent places, there are usually little issues -whether it's bed comfort, shower pressure, whatever. It was nice to stay in a place where there were none at all.

My family visited the week after New Years, so it was a bit busy but we likely missed the biggest crowds in previous weeks. The staff was very helpful and friendly. The location is on a stretch of Condado Beach and we had ocean view rooms with patios in the smaller cabana part of the hotel. Our fifth floor view was just high enough to see over the palm trees, but the pool bar noise was audible (recommend a room no lower than floor 5). The rooms were modern, but had a bit of wear and the shower was long but on the thin side. The bed and pillows were comfortable. The hotel staff at the beach were attentive in setting up loungers, providing towels, and serving food and drinks. Arrive to the beach early to get a front row or you'll have to view the ocean around people in front. The pool area was spacious, but again, arrive early to get the prime lounge chairs. I had two critiques of the hotel: the restaurants are pricey (not unexpected) and the atmosphere was a bit clubby. Fortunately, there are a numerous quality restaurants nearby that offer a better value and we could escape the pool's noisy club music and lively swim-up bar by sitting on the beach (although they took back all the beach loungers at 5 p.m.). The water was lovely, but beware the heavy currents and listen to the beach lifeguards. We were not interested in the casino, which was right off the lobby. The airport and Old San Juan were a short rideshare away, so the location was convenient. If we visit Puerto Rico again for a relaxing trip, we'll probably stay at a hotel/resort a little farther away to get a more quiet setting.

location, staff, food, casino and the room was awesome -- been here before about 30 years ago. Lots of great upgrades since then and overall great

leaving

Spent six days with my husband and my youngest (13 year old) son here. We splurged on an oceanfront room with balcony which was very nice. Price was quite high for what it was, but used points I had accumulated on a credit card, and we were okay with it as we do not get away often. Hotel was very clean, and we enjoyed the pool area and the beach. All of the staff were friendly and accommodating. Angelina from the front desk was fantastic and helped to rectify a situation we had with our booking. We were supposed to have a cabana for a day in our package (we had booked a black Friday deal through Jet Blue Vacations). There was nothing noted in our reservation, but since I luckily had a screenshot on my phone from when I booked the trip, Angelina was able to speak to a manager, and it was honored. In addition, we were comped a free full buffet breakfast the following morning for the inconvenience. This was super nice and the breakfast was delicious! We enjoyed another breakfast and several other meals which were all very good on site and we loved the walkability to other area restaurants and shops. Would stay here again.