Fairfield Inn & Suites by Marriott Mobile

Nothing would have prepared us for the dilapidated and unclean experience of this Fairfield Inn, and the very unfriendly and uncaring staff. After disturbing the person at the front desk to check in (she didn’t seem like she wanted to be bothered), our next impression was the elevator, which smelled sour and dirty, which then didn't work the next morning so we had to haul our luggage down the stairs when it was time to leave. Our room had a musty, funky odor when we walked in, so even though the window did not have a screen, we slept with the window open because the odor was so oppressive. The bathroom had brown, grimy-looking edges along the floor and caulking, and the fixtures seemed like they needed a good scrubbing. There seemed to be mold along the walls and carpeting. The bathroom shower did not drain well, so we were standing in several inches of water while showering, enough to almost overflow the shower pan. There was only one functioning ice machine for the facility, which was the type of machine where you scoop out your ice with a plastic scoop. That is incredibly unsanitary when you wonder who has touched the scoop which then gets put back on top of the ice, only to be dug out after it gets buried under the new ice. There’s no way we were going to risk breakfast when there seemed to be so many violations of health codes. Not only was this horribly shocking for a Bonvoy facility, I would have been shocked if a Motel 6 or Super 8 had this kind of facility and staff. I'm sure this comes nowhere near meeting the requirements for a Bonvoy facility, so I don't know if/when this will all be corrected.

I purposely booked this hotel because we had a wonderful stay at the one in Lindale, Tx. This is NOT the same quality. The bathroom needs work. I listed 2 adults and 3 children and got 2 towels. The ac isn't worth a quarter. It needs a lot of work and better help at the front desk.

Room was clean .TV was not working. No signal. Shower door would not stay closed. Floor of shower was slick.not safe.

Hotel is just a bit dated & rundown. Sticky floors, looks like they had a leak due to multiple fans blowing on the carpet. It was cheaper than some of the other hotels. I bumped the AC in the middle of the night and the whole cover fell off. Maybe the maintenance man forgot to put the screws back in. On the plus side bed was comfortable.

Hotel was in an unsafe location. Upon arrival, there was an individual engaging in illicit activities in the parking lot, and another individual attempting to flirt with staff, as well as myself. Property had a sign that stated no smoking on property. When we reached our floor, we were met with an overwhelming scent of marijuana. Our room was also an overpowering scent. Staff was nice enough to issue a full refund so we could go somewhere else. When walking back to our car, there was an individual lurking around the vehicles, looking through the windows.

The toilet in first room was broken. In the second room the carpet was wet and refrigerator was broken. Had odor in room. Wasn't satisfied with the accommodation .

Clean

Served its purpose for one night. Hallway smelled of pee.

Shower floods because it doesn’t drain, they ran out of towels, staff was friendly but the hotel itself was outdated, and not clean

We stayed here because we’re Marriott Bonvoy members and rely on Marriott’s good reputation for quality in the hospitality industry. Boy were we wrong! This hotel is WAY below any other Marriott we’ve stayed in. At check-in, we were willing to pay extra (compared with other hotel/motels in the area) with the belief that we’d get a nice room, a decent breakfast and an overall good place to stay. The woman who checked us in was very nice, but she assigned us to a really crappy room. The curtain had a big tear in it, the carpet was wet and the hotel elevator and floors were dirty and unkept. (See pictures) We were really tired from our all day road trip, so we just went with it and tried to go to sleep. The next morning we had another full day of driving ahead of us, so we were hoping for a decent breakfast to help us get an early start. The hotel didn’t seem full, but they were out of just about everything in the breakfast area. I asked if there was more of several items, and was told no. Days later in our trip we stayed in a Marriott Courtyard in Fort Lauderdale, and it was really nice. Marriott needs to step it up and clean up this hotel if it expects loyal customers to continue to stay at their inns.