Mercure Alameda Quito

Los servicios adicionales fueron especialmente excelentes, tanto el gym como el spa. Además, el desayuno fue excelente y con un horario muy amplio. La habitación espaciosa y el baño también.

Eché en falta más amenities tipo loción corporal.

The hotel was in a great location, within walking distance of the Artisanal Market, numerous cafes, mini markets, and restaurants. We made use of the gym, sauna and pool every night to help us relax after long days of exploring the city and going on tours. The staff was incredibly friendly and helpful, always ready to answer questions or assist with anything we needed. Their on-site restaurant quickly became a favorite, where we had dinner most nights. The attentive staff served fresh, delicious food every time, and we even got to try some local beers recommended by one of them.

We enjoyed everything about the hotel and have nothing negative to say. Everything was excellent, and the staff was always ready to help and meet our needs. One day, we needed to reheat leftovers since there was no microwave in the room, so we asked the staff for assistance. They directed us to the restaurant kitchen, where they not only warmed our food but served it back to us on plates as if freshly prepared. That simple gesture made us feel truly appreciated!

Doskonale było

Be aware that this hotel has apparently been undergoing renovation and some of the rooms are in disrepair or haven't been done yet. We were assigned one of these rooms and it was totally unacceptable. We were in room 112 and it was tiny, in disrepair and outdated. Other people in our group that booked the same level room had suite like accommodations for the same price we paid. Finaly, after 2 days of complaints, we were offered a different room. My question to the hotel, Why didn't you do this the first day we were there? We were TOTALLY displeased with our stay because of this and would advise against staying here.

les prestations de l'hotel sont top

Location was very good - we were able to walk to the Jardin Botanico de Quito which is fantastic. Our room was quiet and the bed very comfortable. The bathroom was spacious. We enjoyed the daily generous breakfast and dined in the restaurant for dinner all 3 nights with very nice food. The restaurant wait-staff were superb.

We had a little difficulty communicating with the staff at reception.

Friendly staff. Good room size. Nice spa.

Location next to berry run down buildings