Quality Hotel & Suites At The Falls

The service at this hotel was hurtful. We were not welcomed, they did not wanted to talk to us to give the parking space and key room. They said we dont have a booking and when they found out we did, no one apologized for the mistake they made. After that, they said there is no free parking for us due to limited parking spaces and we have to park out of pocket to park at a garage. Then they had just immediate customer for who they went out and look for parking , and as they saw it full they said them there is another parking of the hotel which has an opening for them. When we talked about our parking they said first come basis and what they did after was so racist. I and my family has never felt like this before at a hotel. We then went to checkout and talked about this and no one apologized for the behaviour, they gave me a manager name and hotel number to contact as they were unavailable on weekend. I called them and they said I can only contact the hotel through booking .com and will not be able to talk to their manager about my concerns directly.

LOcation is great

No cleaning service. Bathrooms near breakfast were locked. I was overcharged $860.36 when Booking quoted me $766.36 PLEASE EXPLAIN or refund the difference!!!

Nothing

This was by far one of the worst hotels I’ve ever stayed at. The description online along with the pictures were completely false advertising. The hotel stunk when you first walked in. Everything was dark and gloomy. When we got to our room we immediately called and asked them to come and at least vacuum as that hadn’t been done. There were loose ceiling tiles, sauce on the door and curtains, mismatched bed sheets that I did not even feel comfortable sleeping on, dirty shower, dead bugs on the ac unit, dresser drawers that wouldn’t close, no hand soap, the list goes on and on. I looked for other lodging right away and was unable to find anything so we opted to stay the night after speaking to the staff and being assured the room would be cleaned the next day. One of the reasoned we picked this hotel was the 3 restaurants on site (Legends bar and grille, Starbucks and papa John’s) the only thing open was the papa John’s. The next day we went down for breakfast which consisted of a bagel and some yogurt. The coffee machine and juice machines were inoperable. We left the hotel for the day and upon arrival the room still wasn’t cleaned. It was at this point I made another complaint and was told “they’ll for sure be there to clean tomorrow and if not then you can complain”. I had enough and we checked out but not without being charged another night because we “didn’t check out before 11”. I am highly disappointed and will be leaving reviews on every platform I can find and include all the pictures I took of the disgraceful room!

Great hotel, clean toilet and rooms… Before coming I was worried with the comments but the room was great… Comfy beds… A lot of halal food around… Another plus point is it’s near to The Falls!

The breakfast can be disappointing but staff were working hard to cater the high number of guests

Not so gooed like other

better breakfast