Comfort Inn Chicago Schaumburg - O'Hare Airport

When we recieve our room the sheets were dirty on one bed and the blanket was dirty on the next bed. The bath tub was dirty and discolored. When we left out the room for the day we were expecting a house keeper to come and clean our room. When we got back to the room later that day. We left at 10am and returned at 7pm. More than enough time for the room to be cleaned . The room wasnt clean, no clean towels in the room either. When we called the front desk they said the housekeepers leave at 5pm which isnt my concern when they get off. I expect my room to be cleaned. Thats not the bad part when we ask for towels they only gave us 2 washing cloths and drying towels. After explaing that we needed more towels due to there being 2 kids in the room. They response was those the only one they had cleaned and laundry wadnt done. So upon check out we brought the concern to the morning person who goes to say we have to ask to have our room cleaned, i then proceed to ask him is that written in your policy, his repsonse was he didnt know. I will most definitely not recommend this hotel to anyone. Customer service wasnt good at all no accommodation made just out right bad service.

It was very nice. A comfortable getaway from my norm.

It was ok.

Hotel was very nice and clean. Restaurants and shopping center are just around the corner. Very convenient.

They refused to let me check in

Clean rooms, comfortable beds, pillows smell nice, staff is friendly.

No hot water

I like the hotel because it was closer to shopping mall. I didn't like the bedding was horrible as if they did not change it and so wrinkle, the breakfast was not as excepted it was pre wrap, it was fine to lay your head. My kids did not get in pool it did not look clean.

Good