Holiday Inn & Suites Windsor Ambassador Bridge by IHG

Noncomple

Rooms had a smell and were uncomfortable. I regret staying there. Also for the price there are better hotels.

This property charged me twice for the same stay.

It was pretty good despite the pool being renovated which was a small setback

630am breakfast was listen and told by front desk. Our first morning we were down 645am and it was just being set up. No food was ready so we were given menus and it was made for us. The guys were great. But the next morning we were down later and yes it was running as usual but the food was cold, or stations were empty. There was no juice or milk. Didn’t help that there was a large family who had cleaned everything and kept going back for more. Meanwhile these 2 workers couldn’t keep up.

Continental breakfast was bad. They did not restock and stuff was cold even hot water was cold. Didn’t even bother using second day because the first day was such a disappointment. Hardly any food left with still an hour left in breakfast service . Gym is very very basic. No cleaning supplies in the gym and it’s very stuffy in there . Hot tub was closed . Staff were very nice and friendly . Front desk unattended for a good 10-15 mins trying to find someone to help because we couldn’t get back in the room. Room AC units are really load. Toilet didn’t work right. They keep the place clean and staff is friendly but it needs some upgrades there big time,

The room was clean, the floor is wood, which is better and cleaner than carpets. The area is quiet. Lot of free parking lots

It was nice

The hotel is renovated and clean. Though our room is a bit small and comfortable. Room is clean. Theres fridge and safe. Housekeeping is attentive. When we call for extra towel or having some issue with our key card, they were there right away. Breakfast is great. Lots of hot and cold meal options. We stayed for 4 days and they change and add 1 or 2 dishes everyday so we didn’t get tired eating the same food. Like that they have coffee and tea all the time. Love the part that their managers are there standing at lobby of the dining area to greet their guests every morning during the breakfast hours. Overall we had an amazing time staying at this hotel. Thank you the great customer service experience. We will stay here again the next time we come back, hopefully soon.

Clean, hospitable, nice gym. Unfortunate the pool is not open, but should be soon.