Holiday Inn & Suites Windsor Ambassador Bridge by IHG

The hotel was beautiful and the room was very nice and clean. The pool was closed for repairs which was a little disappointing but necessary. The staff were very friendly and helpful.

This hotel is very dated & in need of repairs, which seem to be happening. The staff were very pleasant and the bed clean and comfortable so no complaints for what we needed the room for.

Bed was old and hard. First room assigned had the door ajar, so security was a concern.

Restaurant completely closed, pool not open, room phone didn’t work, took 15 minutes to check in as no staff was present upon arrival. Had to wander the hallways yelling for someone. Asked to speak to a manager, none was available. Asked for a rate reduction, it was told someone would get back to me. Incredibly disappointing.

Nothing

Had to upgrade me to Suite due to the fact could not supply me with requested equipment such as microwave and refrigerator. I did communicate in person with personnel and was told it would be there. Upon rival no such thing which they upgraded me.

The hotel was nice, but I didn't understand the parking fee. There was plenty of parking out front! Scam?

Good

not good

Friendly, helpful staff!