Holiday Inn & Suites Windsor Ambassador Bridge by IHG

Booked for the pool and hot tub, yet pool area was freezing and the hot tub not working ( my daughter looked up reviews and showed me one from a month earlier that said hot tun was not working) so obvious they know its not working and I would of not stayed if i knew earlier. room was ok except there was 4 of us and we had 2 sets of towels ,thank goodness we got some extra when we went to pool area. also the fridge cupboard door was broken couldn't get it to close, a piece of paper was in place to hold it closed.So this is something they also were aware to fix if the paper was there to hold it in place.WE had a room closer to elevators , heard them often enough.I think the worst part was s huge splatter behind the door as you came into the room couldn't miss it, but the house keeper must be blind. So it has me to wonder how clean are the rooms really?? the sheets were so worn you can feel peels (smalll balls)on the sheet from being washed and used so much.Beds didn't feel like queen beds more like double beds.Very disappointed with our stay as we just wanted to relax in the hot tub and play in the pool. i personally wouldn't recommend for the price we paid thought it was too much for a thur night.Only thing my kids liked was the Tv because it was big and loud, not many channels but we brought our own firestick to watch programs we like.

Toilet was having problems, hot tub didn’t work. Parking was $12 per night.

Water in pool was cold and hot tub not hot. No service at the restaurant Unexpected fees added at check in

We were surprised to find the rooms were quite dated and missing basic things, like towels and soap.

Close to the border

Hotel was adequate at best, air conditioner turned on an off all night, bed squeaked EVERY SINGLE MOVE ALL NIGHT LONG!

Receptionist seemed like she was having a tough day. Towels and blankets poor quality considering the rate per night. Not terrible but nothing special. Would likely not recommend whatsoever. Overpriced for the quality. Location is good.

The cleaning was aweful. When they cleaned the room which it was upon request they left the floors dirty and didn’t covered the basics. The lack of employees made them give an aweful service. Although we pucked that hotel for the pool which was awesome.

Comfortable stay. Still not providing cleaning services for your stay unless you ask. Paying for parking on an open, unsecured lot is just a cash grab.

The pool wasn’t clean.