Residence Inn Lansing West

The carpet had many stains. Breakfast was limited and cold food. The place needs updating but was ok. Staff was attentive to the not having room keys issue. They had to let everyone in to rooms over 24 hours.

The staff at Residence Inn were amazing. Very professional, accommodating, friendly and attentive. They are honestly the best thing about the place. From pictures and other guest reviews.. it’s not entirely accurate the condition of the property. It is in due for renovations, the owners mentioned it when I bumped into them at the end of my stay. The towel rod fell down multiple times in the bathroom, the bedroom’s black out curtain were ripped with the entire panel gone… it surprises me that they will leave it like that for guest. The property is smoke free, however the first room received smelled like fresh cigarette smoke, not from a guest that checked out earlier before. Very concerning considering that the cleaning of the room was just completed by staff while we waited to check in. The staff were quick to resolve and relocate us which was greatly appreciated. The rooms also smelled musty like there is poor circulation/ventilation. Overall an average property, looked way better in pictures because in person it did not look the same. The staff were amazing and the best part about it.

Room was very run down. Tack strip showing in the living area, curtain falling off of the wall, carpet stained, couch stained, complete door missing from the bathroom vanity, stained walls, all furniture damaged. Received no daily room service, no fresh towels, didn't empty trash or replenish coffee. Lobby and outside looks nice but where it counts, in the room, big fail.

Was pretty disappointed.. The room was very run down. Curtain falling off the wall, stained carpets, stained couch, tack strip showing in the kitchen, the bathroom vanity missing a whole door, stained/water damaged walls. The room itself wasnt the cleanest. Plus.. absolutely no room service. We were there 3 nights and not once did we get clean towels or garbage taken out. Wouldn't recommend.

Enjoyed the room I was in, however, the tub keep fulling up each time I had a shower. But other than that I enjoyed my overall stay

Very well maintained property. Rooms are basically mini apartments, with refrigerator, microwave, dishwasher and cook top. Will stay here again.

Excellent place to stay!!

The room itself was fine, however, there was no bedding or pillows for the pull out sofa that our kids were planning to sleep on. We ended up getting a sheet and blanket, but the hotel was out of pillows. That is unacceptable.

The breakfast was ok. The pool was nice even though I had to ask for towels

The room was dirty. Stains on due bedspread. Dishes in dishwasher dirty. Bottles in closet from previous guest. No coffee maker. Had to buy own Coffee and filters. When I did get a coffee maker it was filthy too. I had to buy a coffee maker cleaner to use it. Also there was not enough dishes to use to make meals. I had to ask for this. The room was very run down.