Residence Inn Lansing West

The staff is phenomenal. Overcomes the old decor and the need to remodel. Can’t praise the staff enough.

Very nice place. The front desk attendant was extremely inviting and welcoming. Sometimes over the top service can come off as misogynous, but this was not the case at all. I believe that lady is just that, a very nice lady. They even had a personalized hand written welcome note with a goodie bag and everything.. It was a very nice touch. Thank you

The staff was extremely nice and helpful. Our room was perfect, clean and spacious. Saturday morning breakfast was great but Sunday, was not. They only had small plates out and the eggs and sausage tasted fake. My only room complaint would be to get better bed pillows. They felt like they were just pillowcases stuffed with stuffing. Not firm or comfortable. Otherwise, we will be back.

Great location

When checking in I asked if the pool and hot tub were available they answered yes however it was only the pool that was hot tub was taped off

I wouldn’t recommend this place to my worst enemy. i had a little birthday get together there got the two bedrooms suite with the fireplace me and my friends were racially profiled by autumn and this lady with green hair , they called the cops on us 5 cops pulled up and we had just gotten back to the hotel from spare time and when we got to the room we ate the rotel i made so we weren’t gonna eat and talk and you walk past this other room on the hallway and you hear people yelling and stomping so automatically they think it’s us just bc we’re black ? what do you gain from being racist ? so thank you autumn and the lady with the green hair you ruined my day and i will be calling corporate i want you guys fired for ruining my bday and racially profiling me. and i have videos too i want yall to look at them security cameras and see what they were talking about too bc when one of my friends went down there he overheard them talking very racist . so don’t even try to lie bc i got stuff on camera and yall have it in 4k too

I came all the way from Vegas and flew out here to spend time with family. The room and the location was great. Also the basketball court was kool but all the balls were flat 😞

First day There was a car park on the parking lot and something was sticking out of it that blocks the side walk. My dad end up tripping over and fell and was bleeding badly first night. Also the pool was closed during Halloween. The weather was cold for kids to go trick or treating, so i had the kids got ready to go swimming but the pool was closed. The manager took the pool key home. There was no extra key to let the guest enjoy their pool time being there. The pool was closed and the jacuzzi was out of commission. I was embarrassed and disappointed and saw the kids face and wanted to go home after.

Hotel was very basic, but was fine for our purposes. The property is definitely ready for a refurbishment. The black out curtains were torn. Rooms were fine. However, we stayed four nights and the rooms were not freshened at all during our stay. Not even to empty trash or freshen towels. I would probably look for another place to stay next trip

Good breakfast. parking to unload was a little distance from front door.

The advertisement for this property listed a pool and hot tub. The pool was closed for the entire stay and there is no hot tub on the property. This is false advertisement so we were very disappointed. I bought a new swimsuit and couldn't wear it.