Residence Inn Lansing West

The room had a lot of space and amenities. The carpet had some tears in it showing use. He said the bed was not comfortable, but she slept great. The hot tub was out of order and that was disappointing.

This hotel still carriers the Marriot franchising name but haven stayed at many Marriot's across the country and as a former employee of Residence Inn in East Lansing, MI - I can tell you this location will not brandish the Marriot name for very long. Unless they make some major updates they will not pass their next inspection. I stayed here 2.5 years ago and it was excellent. But it is apparent there is new management. They claim to have several amenities; a pool that they claim is safe to swim in but is green and stinks (front desk admitted the pool had not been treated with ANY chemicals in 3 days but it appeared to be longer). Hot tub was just a few inches of stagnant water with (4) orange cones with caution tape around it. 24-hour business center is a single PC that is stuck at a DOS prompt trying to start up. Our first room wasn't super bad on first look except the heating/cooling unit would not heat the room any warmer than 60 degrees (it was 30 degrees outside and snowing). So they moved us to a new room. But one other issue i noted before we moved is that one of the bedroom doors looks like it had a hole from someone punching it and the fix was a large gob of dry wall mud just slapped into the hole. Didnt try to sand or smooth anything. Just a handful of drywall mud. So we get moved to a new room. Within this room there was a fire place - but it was broken and missing many parts. BUT the heating unit would get us to above 70. When I reported to front desk they indicated that NONE of the fireplaces in the facility are operational despite advertising these on their website for the West Lansing location. Stains all over the carpeting and walls. Crayon, paint, and nail polish at toddler height on many walls and all of the furniture. Many of the floor tiles in the in-room kitchenette were broken. One bedroom had the front shroud to the vanity missing. Appeared that someone took a knife or a screw driver to both bedroom doors and the ottoman (digs and slashes in each). in room kitchenette had a range and oven - did not work (i pulled it out and made sure it was plugged in - all electric - would not operate. Front desk blamed housekeeping). Glass wear - many cups had chips in them and were unsafe. Microwave had a crack in the shroud. One of the sink bowls in one of the bathrooms was cracked. Gap between the oven and the counter was caked with appeared to be years worth of food debris. EVERY single pan had old food debris stuck to them. Everything is broken and the only response front desk and management had for us is "We definitely are do for a renovation". Which of course is NOT a fix to a lack of routine housekeeping and maintenance. I am guessing there is NO executive housekeeping manager inspecting the rooms after they are being cleaned as NO standards are being maintained. For all of this they wanted $200.00 per night. No thanks. DO NOT STAY HERE. P.S. we found a dirty diaper on the pool deck. Told front desk they said they would take care of it. Went back down 45 minutes later and diaper was still sitting there......

I liked that it was an easy check-in. Staff was friendly and the room was clean. The halls were clean and smelled good as well as the elevator. The free breakfast was a plus. Good experience.

This hotel is wonderful!! We only stayed one night, but if I were to stay for multiple days, this is the place to stay! It has a full, functioning kitchenette (complete with dining area), couch/living room space and a separate bedroom. I especially loved the fact that the mirror /sink were outside of the toilet/bath room, allowing for residents to use the bath facilities without having to wait for their partners to do make-up/hair etc. The welcoming and extremely friendly staff were also an added bonus. I will definitely be staying here again the next time I travel through Lansing.

Property was nice, room was very nice. Day personnel was very friendly, night personnel was a bit on the rude side.

I have stayed here many times with a school group. It is a clean place to stay, and the beds are comfortable, but it is time for a remodel/redecorate. There were runs in some of the hall carpets. It just seems a little old. The breakfast was good as well.

I just got my cards to get in headed to the room the keys did not work, Had to go back to the office. Then the fire alarms went off and we all waited for the fire department to clear burnt toast. The following day I had to go back to office I couldn’t get in again. That night they come busting into my room. Claiming I was not in this room, show my ID. They apparently told me a room but gave me a different number. Hence the cards never working.

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I never like to complain when I am less than satisfied with a service or visit to an establishment. I try to give the benefit of the doubt because I do not know the underlying circumstances that happened prior to my service. However, there were so many issues since we checked in that I need to at least mention them without placing blame or accusing anyone of poor service. Let me stress that the staff was wonderful in addressing these issues and I know they were not at fault. Some of the issues were: a toilet that kept running (I fixed it myself, it was a chain that had dropped to the bottom of the tank), the main door to the hall would not close as the latch was installed backwards (maintenance was prompt in fixing this and the toilet issue), there were blood stains on the carpet in one bathroom, the fireplace did not work (it was summer so we let this pass). Overall, the stay was still nice despite these issues and the staff was very attentive to our needs. Lastly, however, we were on our way to checkout with my sister and 3 grandkids, when the elevator door slammed shut with us in there just as my sister walked out. It was a stressful 10 minutes or less as they tried to get the door to open. All were fine if not a little frazzled. We were there for two days and nights and did enjoy our stay. However, it is doubtful we will return.