Embassy Suites by Hilton Colorado Springs

Everything was malfunctioning at this location. The elevator and telephone in my room were out of order. The indoor swimming pool was closed, and the weight room was not in good condition. This was a waste of my money, especially since I was traveling with my son, an athlete who enjoys working out and swimming. I’ve been in better Embassy Suites, and this one in Colorado Springs will not get my money. again.

Good breakfast, locked entrance door reassuring safety.

Made a reservation for a queen suite room with a private balcony. When we got checked in the room didn't have a balcony. Asked if we could get moved to a room that had a balcony and the rooms were booked. The elevators took forever! Then proceeded to ask to be put on the first floor so we didn't have to encounter that. The hotel was also going through renovations, I feel like they should at least put that on the website along with the pool not working due to that.

Location was great, breakfast was good

I chose a specific room for my wife because there were no accessible rooms available during our stay. I intentionally selected Room 422 because it was located directly next to the elevator to minimize walking distance, as my wife is disabled. Unfortunately, the elevator on that side of the building was out of service, which forced her to walk a much greater distance than expected instead of just a few steps to our room. This was especially disappointing since the room location was chosen specifically for accessibility reasons. I also felt the $150 incidental hold was unusually high. In my experience staying at other Hilton properties, including Homewood Suites locations, I have generally encountered lower incidental holds, so this amount felt excessive. The $15 per-night parking fee also felt difficult to justify considering the parking lot is open and uncovered. Finding parking was challenging because several spaces were occupied by old mattresses and roll-off dumpsters due to the ongoing renovations. Given the limited availability and construction impact, parking should have been complimentary. For comparison, even the Broadmoor charges more for parking, but their fees come with covered parking and valet services. Charging for uncovered parking with reduced availability during active renovations felt unreasonable. The property itself also feels quite dated and clearly needs the renovations currently taking place. The open atrium concept has potential, but it definitely needs some updating and a fresh look. Overall, I understand renovations are temporary, but several of these issues had a noticeable impact on our stay and overall experience.

I didn't like how the towels were on the counter, I waited for a blow dryer or never came.

I agree with recent reviews, I recommend avoiding this location until construction is complete. 1 of 3 elevators worked while I was there, rooms that haven’t been renivated are worn down. Should be a nice place after renovation. Parking weird, daily pay thru an app when there is a Hilton next door with free parking. are

Pretty much everything was amazing, definitely top 3 hotels I've ever stayed at

They recently change their free parking for paid parking, it was not updated on booking.com and they said they would not charge us and they still did.

The guy was correct that wrote about calling the main Hilton number to get anything accomplished. I left 2 messages for the GM. Zero response and front desk manager was rude to me and also to the Hilton employees from the main number who were trying to help me. So glad I did not have to stay there. They do not tell you that there is construction happening either. Embassy Suites used to be top notch. Too bad it has gone downhill. Sounds like it's due to the people in charge.