Penny Hedge, Whitby by Marston's Inns

The room was nice and roomy and was clean. Was a bit of a wait to check-in as staff were busy. I felt that the toilets in the restaurant area were in need of a refurbishment, the radiators were rusty and the hand dryers were also rusty. Just looked tired in the ladies. Breakfast was good but the coffee was awful. I overheard someone complain it was like water and someone came and just added more instant coffee to the jug. Thankfully I had decaffeinated from a sachet. Little things like good coffee make a difference. I would stay again as it's in a great place with nice views. Plus has a good restaurant for meals during the day and evening.

Hotel was difficult to find, even with full address as signage is very hidden behind large hedges. Check-in was fine and the room was very clean and spacious. Only minor issue was very small tv so difficult to see for some people. Restaurant was something of a let down. Reserved a table for 7:30 on

I recently stayed at the Penny Hedge in Whitby, drawn by its convenient location. While the staff were polite and amenable, the housekeeping and accommodation could be improved. The room was clean and functional. Unfortunately, my experience was disrupted by the constant loud footsteps of the guests in the room above, which made it difficult to relax or sleep soundly. In addition, I had to request additional toilet tissue. This is a basic amenity that should be adequately stocked without guests having to ask. It may seem minor, but it reflects a lack of attention to detail.

We chose this as we hoped proximity to a nice pub would be a relaxing stop on a road trip. We got a mediocre room with staff that didn't seem to care and the pub was very poorly run. We wouldn't try a Marston's again.

So clean, friendly. Great food and really comfortable bed.

Ideal location from Whitby town about 20 min walk

Good to have the restaurant and bar right there. Would have preferred a free standing shower rather than over the bath, but that is just personal choice. Road noise just about acceptable. All staff were friendly and efficient.

Very horrible stay in a small suffocative room saying family room; poor exhaust system toilet smell always surround in the room.It was a dirty room was not ready when we arrived; pets far was on the sofa bed..no phone in the room.staff named lora was talking very rude and agressive way..its not acceptable...over all very poor experiance first time in hotel stay..

Staff were very ,friendly rooms were nice and clean as was the bedding, however we had twin beds which were a bit small and the mattress was very bouncy but over all we had a good time

The property and rooms are as described. Clean and comfortable. If you have mobility problems ask for ground floor rather than first floor there is no lift.