Penny Hedge, Whitby by Marston's Inns

Check in delayed as porter had to go check if our rooms were occupied before handing us the room keys. Confusing as we were checking in at 7pm so not sure why they would have been occupied. Attention to detail needed as toothpaste on the back of the door so cleanliness not up to scratch and dust on top of toilet roll holder which is evident when your sat and have time to look. Might have been more attention if I’d taken the time to look

The bathroom drain sticks

Good location, pleasant walk into centre of Whitby. Staff could have been more attentive, happy to ignore customers as they got on with their work.

Return visit like the area about 20-25 mins walk downhill to Whitby harbour area. Bus stop by school or Sainsburys minutes away. Bedrooms clean and big for 2 people. Staff very friendly and helpful. Car parking free and if u forgot anything there is a sainsburys fee mins walk away Breakfast has various choices to suit different appetite too and family friendly. Would return again

Really impressed by the whole experience. The room was spacious clean and comfortable. The bar/ restaurant was also very welcoming well stocked and comfortable. Also everyone who worked there were super friendly and helpful.

48 hour visit to N.Yorks coast staying overnight. Excellent!

We arrived early and the later was very friendly. We knew it was too early to check in, which was fine. When we came to check in, there was one man serving at the bar, told us he wouldn't be long (he was doing his best). So one of the chefs came out and checked us in. This morning, breakfast was ten minutes late opening and not everything was readily available. The price (which was a lot!!) we paid I expected far more.

Very nice property, clean, and great bar/restaurant. Parking lot was large and easy. I recommend the hotel. Only downside was the walk to Whitby Harbour was longer than we wanted.

The advert for the hotel is totally misleading and I would never have booked such a room for myself and family especially considering the price paid.The location of the accommodation is actually on the site of a retail park and this included having views from the room looking onto Screwfix although you can also see the sea in the distance. It did not feel like a Whitby stay. The room itself was not in the pub as per the photo but in a bland / sad accommodation block next to the pub. The room was not the family room shown in the photo so it lacked an extra bed.We checked out at 7.30am but there were no clear instructions on what to do as there was no response to the intercom system. On a positive note the room was clean, had nice soap, a great hairdryer, pleasant and what appeared to be hardworking staff.

Everything was just perfect