Hotel Cleveland Autograph Collection

Every team member truly goes above and beyond. From the very beginning, even when I wasn’t fully happy with the initial room, the staff were incredibly understanding and proactive. They offered me several alternative options until I found the one that perfectly suited my needs for a long stay, which I truly appreciated. A special mention goes to the staff in the breakfast area unfortunately I don’t know their names, but every single one of them was exceptional. Always smiling, kind, and attentive, they truly made my mornings enjoyable. When the breakfast area felt a bit cold for me, they even brought a small heater so I could comfortably enjoy my breakfast, especially as I was often working and staying longer in the mornings. From the front desk to every department, everyone was consistently accommodating and professional, making the entire stay outstanding. Thank you all for such a wonderful experience. Giuseppina Di Casola

Great menu, well executed, and Amanda (our server) was such a delight. Beautiful grand atmosphere too. The malted waffle was delicious. 😋

Amanda took goid care of me! She was a great help this early, cold morning. She was very helpful. They have good food too. I enjoyed my stay here in Cleveland.

Amazing service, very personable, great smile, Amanda’s vibe was on point, quick and very knowledgeable. Here on business and she was top notch. Highly recommend, ask for Amanda. Food was great.

Amanda was very hospitable and a lovely server. She served me my mother and grandma and would all recommend her as your waitress.

Hotel Cleveland’s a gorgeous, old work hotel that is like walking back in time. The service and attention to detail were superb. Amanda, our waitress at the Mowery, was excellent and the breakfast was delicious.

Sat in the wine room and watched the snow fall out of the huge window. Service and food were both great. Amanda our server was especially friendly and helpful.

I want to share the excellent service we received at Hotel Cleveland from Robert, Mohammed and Heather. Customer service is a tough business to be in and they made our stay so special. Bravo to each one of you!