Hotel Cleveland Autograph Collection

Elegant historical space. Very clean. Friendly staff.

The breakfast was good, but service was a little disorganized. They were kind and earnest.

The room we had almost no closet space. The bathroom is not private. The shower is next to the bed.

We had an excellent experience, thanks largely to Ryan at the front desk. We had a minor issue with our room shortly after checking in, and Ryan addressed it and corrected it immediately. Later, we had an issue with noise and Ryan not only put us into a new, quieter room, but it was a major upgrade from our previous one. Finally, he actually looked for us to give us complimentary drink vouchers to make up for all of the inconvenience. He was professional, pleasant, knowledgeable, and made our stay even better than we expected. Also, the hotel is absolutely beautiful!

Location I have stayed here many times for over thirty years attending wedding and family reunions. This has always bern my go to .. until this “resfresh” which took a lot of the chacter out of the finishs.

Packed with young child dancers and moms having a dance convention. No service at drop off. Had to carry our own bags. Valet parked $60 ! No rooms left got a room with a view of the roof and HVAC condensers. No hot water on shower in the morning No technician arrived for an hour .., then until five before we were leaving to attend a funeral (Sam at switchboard would not put a call through go the front desk ? Said they were too busy! waits for the slow elevators were epic . 100 percent rigid staff at front desk hell bent on rules which are draconian. Top Management needs to rethink this “AUTOGRAPH” designation if they are selling discounted rooms to the mass convention market -noisy kids and moms all through the stay … poor strategy for a classic hotel My cost way over. $500 for one night (plus parking and breakfast not included) the refreshed rooms look like a corporate interstate hotel/motel and not special . Save your money and ditch this money grab for a real hotel experience

It’s a big beautiful old building, the staff was so warm and welcoming

The room was a little crammed. There’s a big dresser but based on the size of the bed (we were in a king) that doesn’t leave much walking room. There’s shower also never got hot.

The property was beautiful but we had an issue with the gentlemen who checked us in he was not kind. And in the morning the bathroom had overflowed and the gentlemen at the front desk was no help at all I understand we were checking out but one person being able to shower and the shower over flowing to the point no one else can step into the bathroom is ridiculous.

Staff

Loved the room after we asked to move... second room was awesome with a fabulous view of the area.

The hotel was hard to navigate, it was haunted, the elevator was screaming at me and it would take you to random floors. It also was very dirty and the walls were paper thin. The outlets kept falling out. Horrible experience overall.