Hotel Cleveland Autograph Collection

Ashley the manager and Adam at the front desk were top tier!

Food wasnt good

Do NOT stay here. Service is the worst. I missed 1 night of my stay (flight cancellation for a conference) and was told by 1 staff person that this charge was my responsibility (understandable) - and then was told by ANOTHER staff person that this charge was removed as a courtesy - and then I was charged for it anyway. When I called to inquire the actual policy, I spoke to an ASSISTANT MANAGER who told me he understood there was miscommunication and would speak to his supervisor. A week later that ASSISTANT MANAGER informed me that his supervisor had approved the refund and it needed to be sent to accounting. A week later I called and spoke to that man's supervisor and she stated the she NEVER approved anything like that and that I am responsible for the no show. I understand that because that's a general hotel policy, but what I can't understand is why your staff is unclear of their own hotel policies. I asked if she's saying that the assistant manager lied to me. She couldn't answer but re stated that she hadn't approved anything. I reiterated that at this point the front desk staff had misinformed me about this AND that an associate manager had lied to me about this and that they clearly cannot get their staff on the same page and I will not recommend them to anyone. It's one thing to be responsible for a no show - standard policy. What's NOT standard is your staff not being on the same page with policy and a manager lying to you. NOOOOPE.

Amazing historic hotel. As I walked the halls I felt I could run into Hemingway or Picasso.

There is a “false entrance” in the front of the building the GPS will take you to. The real entrance is on the north side of the building. Look for the valet parking. Some signs on the locked doors directing you to this would have been helpful.

Very nice

Restaurant over priced

Location was great.

Room was small. 12 dollar breakfast for 35 dollars

Lovely stop on our trip - the rooms were clean, staff was friendly, and breakfast was wonderful. Parking is expensive here, but you're downtown so expected. All complaints are minor, but be aware: parking is confusing if you've not been here before, honestly pay for valet if it's your first time, or if you have a tall vehicle (garage is 6'6"); noisier AC than average but just a bit; rooms are dark - very moody lighting which is fine if you like that; we didn't have any washcloths and one side of our night lamp was burned out, both would probably have been easy calls to the front desk if we weren't so tired.

Wonderful historic property in the heart of the city. Upgraded historic details throughout. Reasonably priced for full-sized rooms with 9ft ceilings and upgraded bathrooms. The evening duty engineer (Cameron) was outstanding and could not have been more accommodating and helpful.