Anacapri Holiday Resort Apartments

L’espace et la convivialité.

Everything was great

Not having an egg flip in the room for cooking

liked the location and the staff’s service

I didn’t like the cleanliness, especially overall

Location and facilities

No tv reception unless you like only channel 9 and both bedroom tvs had no channels 😡

Location is good. Successfully received the refund.

After a 10-hour drive, we arrived and found that our allocated car park was allocated to another visitor. We contacted ANACAPRI customer service, who advised us to park elsewhere on the road. After the fourth phone call, an after-hours management team member was finally sent out and resolved the car parking issue and We spent one and half hours in the car park it was 8pm. Unfortunately, we had a very bad experience. When we entered the apartment, there was an unpleasant smell throughout. We found mouldy bathrooms, dirty curtains, stain marks, an uncleaned couch, dusty doors, and rusty bins. The balcony door locks were broken, and power plug were pulled out of the wall, which raised safety concerns. Given the condition of the apartment, we could not stay there with our children and had to vacate immediately. This was extremely disappointing and not what we expected

Staff were extremely helpful with an afterhours checkout. After a long flight and then a long drive, we needed someone to just walk us through the process like we were infants and the person on the phone was very understanding and helpful. The location was ideal. Walk to the beach in five minutes, and food options were between five and twenty minutes away on foot. No need to drive anywhere unless we were planning a longer trip out of the Gold Coast. Very quiet and private feel. Had no idea there were neighbours or other guests unless you happened upon one in the elevator.

I understand it was peak tourist season, but we paid a lot for our stay. Limits how long one can be in QLD for when the bulk of savings is spent on accommodation.

Not much as the location wasn't great.

Cleanliness wasn't great ,pillow was bad and blanket was smelling and very old and bed sheet has marked .