I stayed at the Hyatt Regency Algiers Airport for two consecutive months, and unfortunately, my experience has been overwhelmingly negative. I feel compelled to share the details, as the service and treatment I received from the hotel staff were not only unprofessional but, at times, deeply disrespectful.
The hotel provides laundry services during two limited time slots: from 9:00 to 10:00 AM and 4:30 to 6:00 PM. Despite the restrictions, the service itself is extremely poor. Clothing is returned unclean, and worse, every item is stapled with the room number – an unacceptable practice that ruined my brand-new work jacket. It was returned wrinkled, visibly damaged, and not properly cleaned. After that incident, I stopped using the laundry service altogether.
On one particular occasion, I arrived at the laundry room at exactly 9:50 AM — well within the posted timeframe — after finishing a flight that had landed at 4:00 AM. I made a special effort to wake up just to drop off my uniform. However, I found the door already closed. I knocked, and when the staff member opened, she rudely told me the service was closed because she already had “too many bags,” despite being 10 minutes early. This is unacceptable. If I have many passengers on a flight, I still continue to serve all of them — because it is my job. The same level of professionalism should apply in hospitality.
From the beginning, the reception staff displayed a consistently unfriendly and dismissive attitude. One particularly unpleasant incident occurred when I purchased a coffee and was then asked by a receptionist (whose name I will not mention) to hand over my card so she could “note down my card number.” I asked to see where in the hotel policy this was stated, and she refused to show me anything. I was then told I could not return to my room unless I provided the card. As a flight attendant, I already have a corporate card with the hotel, so there was no justification for this treatment. From that moment on, I was treated poorly every time I approached the front desk.
Housekeeping services were inconsistent and deeply unsatisfactory. My sheets were not changed for over three weeks despite repeated requests. When they finally were, one of the pillowcases was visibly dirty (photo available). Several of my colleagues and I also noticed that some of our personal belongings had been moved or tampered with, and some of our food was even eaten while we were away flying. When we raised the issue, the response was complete denial.
On multiple occasions, housekeeping staff attempted to enter the rooms even when the “Do Not Disturb” sign was clearly displayed. In rooms that were not locked from the inside, they would walk in and wake us up. This level of intrusion is completely unacceptable, especially for flight crew needing proper rest between long duties.
Room security was another major issue. My room door did not close properly, which I reported several times and requested to change rooms. Every time, I was told the hotel was “fully booked” — which was not true, as I could see availability.
Additionally, as a flight attendant, I require a quiet environment to rest. However, from the very beginning, I was placed in a room with an internal connecting door to another guest room. This caused constant disturbance due to loud noise from the adjacent room. I requested a room change for this reason as well, but once again, the reception staff — speaking rudely and with no regard — refused to accommodate the request. It was clear they had no understanding or care for the needs of airline crews who rely on proper rest.
Upon arrival, we were told a dedicated crew lounge with staff to cook for us would be available. It took over two weeks for anyone to show up. During that time, we had to rely on external food. Once the service finally started, the food quality was so poor it caused severe stomach issues for many of us. We stopped eating the hotel food altogether after discovering bugs in our dishes (photo available). While we occasionally tried to eat breakfast, even something as simple as fried eggs became a risk.
Most recently, a new policy was implemented stating that bringing food and drinks into the hotel was strictly prohibited. However, this rule was never communicated to us. One day, feeling extremely unwell, I ordered food from outside as I could not eat the hotel meals. When I tried to take it to my room, the staff escalated the situation and called security, treating me as if I were carrying a weapon. I was forced to eat my meal sitting on a curb outside, in unsanitary conditions, simply because I wasn’t allowed to eat in my room. At that moment I asked the girl who was trying to translate between me and the security staff: "Do you really expect me to eat like a dog outside in the street?" And the answer, shockingly, was "Yes".
Ironically, I have seen other guests walk in with food in hand without any issue.
Moreover, communication was nearly impossible. In an international hotel where over 50% of the clientele are flight crews from outside Algeria, it is expected that the staff speak English. Yet most employees did not, creating a constant barrier and further complicating every interaction.
As a flight attendant, I have stayed in over ten different hotels around the world, and never have I been treated with such disregard. The Hyatt Regency Algiers Airport failed to meet even the most basic standards of hospitality. The lack of professionalism, hygiene, safety, and customer respect was appalling. I strongly advise others — especially airline crews — to avoid this hotel.
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