Fairfield Inn & Suites by Marriott Los Angeles LAX/El Segundo

Lights were too dim

I have never experienced before that the hotel staff lied to my face about a couple of things: - we booked two nights and they only had us booked in for one night and blamed booking.com for this. We only found that out only after we checked for another room, because - we got a room with a window, that could not be opened, and the A/C was also broken - it was so obvious that they knew about it and nevertheless had guests sleeping in that room - they send somebody to repair the A/C, and this person came took a look, went away and told us they will let us know. We never got anything back. - the staff / manager promised that we will get another room the next night since they were fully booked the first night and they give us a discount for the inconvenience in the first night. -> we never got this discount even after trying to reach out to them twice afterwards -> on the next day, they said again they are fully booked although that promised the night before that we get another room. Out of a sudden they could move us...

Location and shuttle bus to LAX.

Going down on the elevator it got stock. It took a while for someone to come over after I sounded the alarm several times. We missed the shuttle due to this incident. I injured my hand with the doors. I asked the front receptionist if she could get some ice, and she was not very helpful. My hand did hurt for a while, now there is small bruise. Also when we arrived we were not offered water bottles, like it was offered to other group. Do not know why.

ホテル自体は機能的で快適。

夜9時ごろに空港についたが、シャトルの呼び出し電話が英語のコンピュータ応答につながり、担当者に繋がるまで相当苦労した。

The location is ok, nearby the airport.

The AC was not working, and the quadruple room was extremely cramped for three people. There was barely enough space to open three suitcases.

The location and the breakfast was just fine. They were very good at restocking the breakfast bar .

The air did not work in the room - kaput And the water pressure was weak.

Proximité de Hermosa Beach, Manhattan Beach et Rodonda Beach La piscine est très sympa

Établissement extrêmement bruyant Personnel pas très arrangeant, j'avais réservé une chambre avec vue sur la piscine quand je suis arrivée, on m'avait attribué une chambre avec une terrasse avec vue sur le couloir qui dessert la piscine. J'ai dû batailler pour avoir une chambre avec vue sur la piscine comme initialement prévu, cela a pris 2 jours, aucun geste commercial n'a été réalisé. Le petit déjeuner est inclus, mais il termine beaucoup trop tôt lorsque l'on est en vacances 9h en semaine et 9h30 le weekend. Si vous souhaitez faire la grasse matinée, ça n'est pas possible d'avoir le petit déjeuner. Les produits proposés sont majoritairement composé à base de maïs et j'y suis allergique donc je ne pouvais rien manger à part des bananes qui est le seul fruit proposé.

This hotel far exceeded my expectations. The front desk staff were very friendly, and the bed was very comfortable. The bathroom was also very clean and had a full selection of toiletries