Embassy Suites by Hilton Austin Downtown South Congress

The breakfast was more than expected. The social hour was okay.

After waiting 3 hours,I should have been able to get the room that was requested. I wanted a room with a view,I got trees.

Always love the breakfast and the room was spacious.

The shower didn't close.

I appreciated the open area concept with the bar and the access to complimentary snacks in the afternoon. I also appreciated the location, which was close to the venue my work was hosting. I appreciated the 24/7 concierge assistance with issues, at least the ability to message when needed about concerns.

Parking was way more expensive than needed, especially considering it wasn't valet. I was told it would be $55 a night just to park, not including any additional services. I was able to find a parking lot with security cameras about a 5 minute walk away for $63 for 3 nights/days with ability to go back & forth. We also had a major issue with the hot water in our shower not working or only getting tepid or luke warm, not hot. Maintenance was supposed to replace a valve, not sure if this actually happened, & we were supposed to be moved to another room & compensation for part of the stay was supposed to be provided, per emails from a manager & onsite manager as well. I have yet to receive any compensation & we were not moved to another room owing to it being emailed to me late in the evening Saturday &, due to my work schedule over the weekend, I did not receive this email until it was later in the day Sunday. The shower situation was very frustrating, as in order to get a hot shower, we had to use the solo shower next to the pool. I had stayed at this Embassy Suites before with no issue. At one point the shower did start to heat up on the last day there, but it would take over 5 minutes to heat up & we had to turn on the hot water in the bathroom sink because this seemed to help???? Not sure why.

Mr Kevin was amazing to get us to stay with Hilton. Definitely recommend him! He was able to answer all my questions, very satisfied with his service

The location.

The restaurant and bar closes early even on weekends. No valet available to help with cars. The elevators in garage didn't work , and it costs $55 per vehicle to park your car. They don't accept cash for snacks. Gotta charge everything to your room. Only thing we enjoyed was the breakfast every morning. Other than that , come on. Step your game up Embassy Suites. Gotta spend money to make money. I'll never stay with you guys again. I usually don't leave bad reviews but to be in downtown Austin area , we expected way better service .

Good location, nice layout, huge rooms, good breakfast buffet.