Days Inn by Wyndham San Antonio Morgan's Wonderland / IH-35 N

Desk clerk was friendly. Room was hot and humid. A/C was on a governor set at 70. No fans available at desk. Went to Walmart to buy fan and bought a thermometer. Room temperature, by thermometer was 80. Either brand new thermometer wasn't working or they had adjusted the A/C to show a cooler temperature than it actually was. Fan was no help. After much complaining they finally sent a tech to remove governor to allow lower temperature. TV cable is shut off till someone checks into room. Which they neglected to turn bbn on. Much frustration ensued until we called to find out why the wouldn't work. Then sent someone to turn it on. Only 2 towels for 4 people. 2 shampoos. For the price it was very disappointing

The lady at the front desk was nice, but the rooms were not clean or in good condition. Connecting door went to a stranger's room, but the lock had been picked and broken many times. Coffee pot filter had not been cleaned since someone else stayed there. Microwave missing in our 2nd room. Lots of hairs in bathtub. The ratings were good, but especially with Covid, I expected everything to be cleaner.

There was a lot of strange activity going on in the back of the property. It seemed as if some guest were staying long term & left there doors wide open. My room had several missing fixtures or they were damaged

Dirty room, shower head falling out of wall. Asked for a downstairs room due to knee issues and was told no. Charged a $40 fee in case anyone smoked in room. Took 4 days to be refunded the $40. Would not stay again.

Thanks

This place is a dump!! I should have known better and gone on to another property. I requested door parking, got put by the pool and had to carry my belongings down 4 rooms. The A/C is not cooling in 100 degree heat....if I still wanted to sweat, even after a shower, I'd have stayed in my car. And on top of all that, they charged me a $40 (refundable) deposit on a credit card charge. I have NEVER been charged a deposit on a CC charge. I can see it for cash. I am totally disgusted and do not intend to EVER stay here again. If I could give them less than 1, I would.

The hotel is OK. BUT It is them completely breakfast.

The place could use a face lift. The furniture was very old, the two chairs in the room was about to collapse if you sat in it for to long. The toilet stopped working as I was checking out. But overall the staff was very friendly

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I stayed seven nights, house keeping never serviced my room, The person behind the desk, who told me her name was "huney", told me NO I would have to wait until the next morning for house keeping, after my fourth night. I asked for clean towels, she told me if I brought the used linens to the front desk, I could get clean ones. That is the definition "complete lack of customer service" I don't what your training for management entails, but the