Wellness Santa Hotel - Adults Only

Super kitch Russian interior design and quite incompetent staff. I chose this hotel because of the underground gym, which potentially is quite elaborated but with terrible maintenance and airco not working! Result, imposible to do a descent workout and lots of discussions with the staff from the moment of checkin till the checkout for different reasons. To avoid if you wish for a relaxed stay.

This is NOT a 5-star hotel. Extremely disappointing experience. The service is poor, the hotel is dirty, and the beach is full of trash and algae. The so-called wellness area is 80% closed, the skybar is shut down, and the gym closes early – we were even kicked out at 5:45 PM with the lights turned off while still inside. The breakfast is as cheap as it gets – stale bread, soft supermarket-style cookies, and absolutely no service. Even worse: a simple espresso costs €5 and is served in a paper cup. Totally unacceptable for any hotel, let alone one advertised as 5-star. The worst part? Mold in the bathroom (see photos) and open ceiling panels in the spa – absolutely shocking and unhygienic. We paid extra expecting a premium experience, but what we got was disorganized, poorly maintained and nowhere near 5-star quality. Reception staff was uninterested and offered no real help. Definitely not recommended. Stay somewhere else.

First and last time at this hotel This was our first stay at this hotel — and definitely the last. The attitude of the staff towards guests is unacceptable. One employee in particular, a young woman named Corina (I may be mistaken about the name), left a very negative impression. She works at the bar. She was consistently rude, responded to any request with irritation or outright refusal, and refused to acknowledge her mistakes, even when they were obvious. She was even disrespectful toward older guests, which is simply unacceptable in the hospitality industry. It’s clear she needs proper training in customer service and communication. It’s especially disappointing because the hotel itself is beautifully designed. You can clearly see that a lot of effort, thought, and money was invested by the owner into creating a stylish and high-quality interior. Everything looks elegant and well maintained. We do not recommend this hotel to anyone who values respectful treatment and a pleasant vacation experience.

Not recommended — maximum 3 stars, the staff ruins the overall impression I’m currently staying at this hotel and unfortunately the service level does not match the declared five stars It’s at best a 3-star experience, and only thanks to housekeeping and the room quality One example I asked to change my beach towel Reception told me to go to the pool bar I went there, but the bar staff rudely refused, saying “we don’t change towels, you only get one per stay” I had to wash it myself and then return to reception, where they finally changed it I’m staying for 10 days, by the way If you have a towel exchange policy, just state it clearly in the information sheet at check-in That would be fair and transparent Later another issue happened While I was eating at the bar, my towel was lying nearby Staff simply threw it away When I asked them to help and bring a new one from reception, they refused again and said “get it yourself” But it was their mistake I asked multiple times, but they said it’s not their job Meanwhile, three bar staff members were standing around doing nothing No willingness to help at all This is not how staff should act in a hotel that claims to be five-star Other downsides Breakfast is very basic with little variety, same food every day Beach is not cleaned from seaweed even though rakes and free staff are available I had to clean my own spot with a net Staff said “we don’t do anything without a manager’s order” As a result, the hotel’s beach looks just like the public one next to it Gym has no air conditioning, it’s hot and stuffy Handles are removed from windows so you can’t open them This really needs attention Other guests we spoke to said the same thing Nice hotel visually, but nobody wants to come back because of the way staff treats people To hotel management Please train your team People come to relax, not to fight for basic things every day This is the main reason why guests don’t return Also consider switching from small plastic shampoo bottles to wall-mounted dispensers It’s more cost-effective and reduces plastic waste Positives Housekeeping is excellent Rooms are cleaned on time, thoroughly and carefully Clearly a well-managed department Rooms are spacious and well renovated Good materials, wood finishes, neatly laid tiles Location is great — just two minutes from the beach Conclusion The hotel has clearly invested in renovation, interiors and landscaping But the lack of service and staff attitude ruins the experience Because of this, the hotel is losing returning guests and potential revenue If the staff treated guests with the level of care expected from a five-star hotel, this place could be truly successful For now — I do not recommend it You will likely be disappointed I will not be returning

liked this hotel in general

Gebuchte Suite wegen angeblichem Wasserschaden nicht verfügbar, Information erst beim Check-in, Nachlass für normales Zimmer erstaunlich niedrig. Ausstattung Badezimmer müsste dringend erneuert werden. Es brauchte vier Anläufe bis der Safe funktionierte. Man muss sich organisieren, von ausreichend Handtüchern im Bad bishin zur Ausstattung für Kaffeekocher usw. Fotos Strand mit Liegen und Sonnenbetten sind veraltet. Liegen sind schmutzig und völlig durchgelegen, Sonnenbetten gibt es gar nicht. Schade, Strandlage ist eigentlich perfekt. 5 Sterne nur für das sehr bemühte und immer sehr freundliche Personal.

Spotlessly clean and well maintained but it is an older- styled place. I would not call it 5-star - there is simply nothing like 5-star service. Reception staff were unhelpful when it came to dealing with problems we had in the room and with getting pool towels. There was almost no other contact with staff during our stay - breakfast is fully self-serve buffet, not even serving tea and coffee (a machine to dispense coffee which was almost undrinkable). The pool area and beach were nice, but could do without the constant background club music. The location is out of the way and fairly quiet which was nice.

Good staff , very nice and attentive. Beds on the beach need some care, pool is nice.

The staff very friendly, always willing to help us. They breakfast wasnt what am used to but they offering alternative which was really nice. Will definitely be returning back soon

Lovely hotel.. well kept and very clean. Room extremely comfy, breakfast was exceptional, all that you can imagine was there.. staff was all top (11/10) both at reception, pool area and restaurant always very helpful to see to all your requirements and needs.. as always, not everything can be 19% but some tiny misgivings, like no fixed cushions on sunbeds, no body lotion in bathroom and no proper beach towels. Surely small things to fix. Restaurant food was always very good and reasonable priced. Very much recommended if one wants to have a relaxing and away from it all holiday. An overall 8.5/10.