Four Seasons Hotel Toronto

As a frequent guest of Four Seasons properties worldwide—visiting between 8 to 10 times annually for both business and leisure—I deeply value the dedication, service, and attention to detail that the brand consistently represents. This commitment is precisely why I remain loyal to Four Seasons and make a point of returning to the Toronto property for at least one week twice each year. I share this review for the attention of management and ownership, from the perspective of a long-standing and loyal guest. Prior to my recent stay in Toronto, my family and I spent time at Four Seasons Dubai at Jumeirah Beach. The contrast in service and overall guest experience between Dubai and Toronto was, unfortunately, stark. Both my wife and I were disappointed to see a noticeable decline not only compared to Dubai, but also compared to our previous visits to Toronto. As the flagship hotel of the brand, Four Seasons Toronto should exemplify excellence—not fall short of expectations. One of the most pressing concerns is the fitness center. The equipment is outdated, some of it more than 15 years old, with rusted dumbbells and no amenities beyond tap water. For a property charging over $1,000 per night, this is simply unacceptable. Owners and management are surely aware of this issue, yet it remains unresolved. I would strongly encourage sending the management team to properties such as Four Seasons Athens, Hong Kong, or Dubai to experience firsthand the standard that should be met. Even Four Seasons Bali, which opened in 1991, offers a fully modernized Technogym setup. Another recurring issue is the breakfast offering. When a guest books a rate inclusive of breakfast, it should genuinely be inclusive. Each visit, I notice Café Boulud increases prices, yet the credit allowance remains stagnant—rarely covering the actual cost of breakfast. This is inconsistent with nearly every other Four Seasons property worldwide, where breakfast inclusions allow for full menu flexibility without nickel-and-diming guests. Overall, this stay left me with an underwhelming impression, which is disappointing given the Toronto property’s importance within the Four Seasons portfolio. On a positive note, I wish to commend Danilo, Leon, Harry, and many other staff members who delivered service aligned with the Four Seasons brand promise. Their professionalism and attentiveness reflect the high standards I expect and continue to appreciate. Michael

Great staff

Excellent service!

Exceptional customer service

Nothing

The hotel and staff are exceptional. They were very accommodating and allowed me early check in way in advance of my reservation

Safe staff cares