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9 / 10 Guest Rating

The Ritz-Carlton, Chicago

160 East Pearson Street, Chicago, us

The Ritz-Carlton, Chicago - main view

About the Property

Luxurious Accommodations with Stunning Views

Located atop Water Tower Place in Chicago’s Gold Coast, the Ritz-Carlton offers artfully decorated guest rooms with city or lake views. Each room includes a flat-screen TV, free WiFi, and a marble bathroom with deluxe toiletries.

World-Class Amenities

Guests can enjoy a swim in the lap pool, relax in the spa, or dine at one of the hotel's two restaurants and bar. With 24-hour concierge services, a modern fitness center, and a business center, every need is catered to at the Chicago Ritz Carlton.

Prime Location for Exploring

Situated near the Magnificent Mile, Navy Pier, and the Museum of Contemporary Art, this hotel is the perfect base for exploring Chicago's top attractions.

Book your stay at the Ritz-Carlton, Chicago for an unforgettable luxury experience.

Facilities & Amenities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that all rooms are 100% fully nonsmoking. Smoking is also prohibited in all public areas such as restaurants, lounges, pool decks and lawns. Valet parking is available for USD 79 per night. The one-time extra bed fee is USD 40 per night. The one-time pet fee per stay is USD 250.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Room with City View - Photo 1
King Room with City View - Photo 2
King Room with City View - Photo 3
King Room with City View - Photo 4
King Room with City View - Photo 5
1/5

King Room with City View

Featuring large picture windows, this room includes a flat-screen cable TV, a refrigerated mini-bar and a marble bathroom with a bath robe and slippers.

35 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVTelephoneAir conditioningHair dryerBathrobe

King Room with City View Non smoking

Non-refundable
Room Only
20% OFF$785.5

$628.4

Includes taxes & fees
Executive King Suite - Photo 1
Executive King Suite - Photo 2
Executive King Suite - Photo 3
Executive King Suite - Photo 4
Executive King Suite - Photo 5
1/5

Executive King Suite

Featuring a living room separated by French panel doors, this corner suite also offers multiple views of the city's landscape and architecture.

52 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVTelephoneAir conditioningHair dryerBathrobe

Executive Suite, 1 King Bed

Non-refundable
Room Only
20% OFF$1,326.16

$1,060.93

Includes taxes & fees
Deluxe One-Bedroom Suite - Photo 1
Deluxe One-Bedroom Suite - Photo 2
Deluxe One-Bedroom Suite - Photo 3
Deluxe One-Bedroom Suite - Photo 4
1/4

Deluxe One-Bedroom Suite

This one-bedroom suites includes a living room, flat-screen cable TV and city view. It has a marble bathroom and work desk as well.

56 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVTelephoneAir conditioningHair dryerBathrobe

SUITE ONE BEDROOM

Non-refundable
Room Only
20% OFF$1,532.59

$1,226.07

Includes taxes & fees
Double Guest Room - Photo 1
Double Guest Room - Photo 2
Double Guest Room - Photo 3
Double Guest Room - Photo 4
Double Guest Room - Photo 5
1/5

Double Guest Room

The air-conditioned suite features 1 bedroom and 1 bathroom with a bath or a shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, as well as a sofa. The unit offers 2 beds.

37 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerTVTelephoneAir conditioningHair dryerBathrobe

Room, 2 Double Beds, City View

Non-refundable
Room Only
20% OFF$669.74

$535.79

Includes taxes & fees
King Room with City View - Lounge Access - Photo 1
King Room with City View - Lounge Access - Photo 2
King Room with City View - Lounge Access - Photo 3
King Room with City View - Lounge Access - Photo 4
King Room with City View - Lounge Access - Photo 5
King Room with City View - Lounge Access - Photo 6
1/6

King Room with City View - Lounge Access

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access, a seating area as well as city views. The unit has 1 bed.

39 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Club Room, 1 King Bed, City View

Non-refundable
Room Only
20% OFF$1,059.61

$847.69

Includes taxes & fees
King Guest Room with Lake View and Lounge Access - Photo 1
King Guest Room with Lake View and Lounge Access - Photo 2
King Guest Room with Lake View and Lounge Access - Photo 3
King Guest Room with Lake View and Lounge Access - Photo 4
King Guest Room with Lake View and Lounge Access - Photo 5
1/5

King Guest Room with Lake View and Lounge Access

Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access, a seating area as well as lake views. The unit offers 1 bed.

38 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVTelephoneAir conditioningHair dryerBathrobe

Room, 1 King Bed, Lake View (Hearing Accessible)

Non-refundable
Room Only
20% OFF$1,135.44

$908.35

Includes taxes & fees
One-Bedroom Lakeside Suite with Lounge Access - Photo 1
One-Bedroom Lakeside Suite with Lounge Access - Photo 2
One-Bedroom Lakeside Suite with Lounge Access - Photo 3
One-Bedroom Lakeside Suite with Lounge Access - Photo 4
One-Bedroom Lakeside Suite with Lounge Access - Photo 5
1/5

One-Bedroom Lakeside Suite with Lounge Access

This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access, a seating area as well as lake views. The unit offers 2 beds.

93 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVTelephoneAir conditioningHair dryerBathrobe

Suite 1 Bedroom Lakeside

Non-refundable
Room Only
20% OFF$2,362.13

$1,889.7

Includes taxes & fees
Deluxe King Room with City View - Hearing Accessible - Photo 1
Deluxe King Room with City View - Hearing Accessible - Photo 2
Deluxe King Room with City View - Hearing Accessible - Photo 3
Deluxe King Room with City View - Hearing Accessible - Photo 4
1/4

Deluxe King Room with City View - Hearing Accessible

Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit offers 1 bed.

52 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVTelephoneAir conditioningHair dryerBathrobe

Room, 1 King Bed, City View (Hearing Accessible)

Non-refundable
Room Only
20% OFF$515.44

$412.35

Includes taxes & fees
Deluxe King Room with City View and Adapted Tub - Mobility Accessible - Photo 1
Deluxe King Room with City View and Adapted Tub - Mobility Accessible - Photo 2
Deluxe King Room with City View and Adapted Tub - Mobility Accessible - Photo 3
Deluxe King Room with City View and Adapted Tub - Mobility Accessible - Photo 4
1/4

Deluxe King Room with City View and Adapted Tub - Mobility Accessible

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 1 bed.

52 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVTelephoneAir conditioningHair dryerBathrobe

Room, 1 King Bed, City View (Mobility Accessible, Tub) (1 King Bed)

Non-refundable
Room Only
20% OFF$521.19

$416.95

Includes taxes & fees

Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Non-refundable
Room Only
20% OFF$515.44

$412.35

Includes taxes & fees
Suite, 1 Bedroom, Tower - Photo 1
Suite, 1 Bedroom, Tower - Photo 2
Suite, 1 Bedroom, Tower - Photo 3
Suite, 1 Bedroom, Tower - Photo 4
Suite, 1 Bedroom, Tower - Photo 5
Suite, 1 Bedroom, Tower - Photo 6
1/6

Suite, 1 Bedroom, Tower

1 King Bed and 1 Double Sofa Bed600 sq feet Internet - WiFi Entertainment - 55-inch Smart TV with premium channelsFood & Drink - Room service (limited) and minibar (fees may apply)Sleep - Pillowtop bed, premium bedding, a down duvet, turndown service, and bed sheets Bathroom - 2 bathrooms, bathrobes, and a shower/tub combination with a rainfall showerheadPractical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Low-height door lockEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

56 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
MinibarSafety deposit boxTVTelephoneHair dryerBathrobe

Suite, 1 Bedroom, Tower

Non-refundable
Room Only
20% OFF$1,459.41

$1,167.53

Includes taxes & fees
Room, 2 Double Beds, City View (Mobility Accessible, Roll-In Shower) - Photo 1
Room, 2 Double Beds, City View (Mobility Accessible, Roll-In Shower) - Photo 2
Room, 2 Double Beds, City View (Mobility Accessible, Roll-In Shower) - Photo 3
Room, 2 Double Beds, City View (Mobility Accessible, Roll-In Shower) - Photo 4
Room, 2 Double Beds, City View (Mobility Accessible, Roll-In Shower) - Photo 5
Room, 2 Double Beds, City View (Mobility Accessible, Roll-In Shower) - Photo 6
1/6

Room, 2 Double Beds, City View (Mobility Accessible, Roll-In Shower)

2 Double Beds380-sq-foot room with city views Internet - WiFi Entertainment - 55-inch Smart TV with premium channelsFood & Drink - Room service (limited) and minibar (fees may apply)Sleep - Pillowtop bed, premium bedding, a down duvet, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerheadPractical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Ceiling hoistEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

35 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneHair dryer

Room 2 Double Beds City View (Mobility Accessible Roll-In Shower)

Non-refundable
Room Only
20% OFF$690.09

$552.07

Includes taxes & fees
Suite, 1 Bedroom, Lakeside (Mobility Accessible, Roll-In Shower) - Photo 1
Suite, 1 Bedroom, Lakeside (Mobility Accessible, Roll-In Shower) - Photo 2
Suite, 1 Bedroom, Lakeside (Mobility Accessible, Roll-In Shower) - Photo 3
Suite, 1 Bedroom, Lakeside (Mobility Accessible, Roll-In Shower) - Photo 4
Suite, 1 Bedroom, Lakeside (Mobility Accessible, Roll-In Shower) - Photo 5
Suite, 1 Bedroom, Lakeside (Mobility Accessible, Roll-In Shower) - Photo 6
1/6

Suite, 1 Bedroom, Lakeside (Mobility Accessible, Roll-In Shower)

1 King Bed and 1 Double Sofa Bed1000-sq-foot room with lake views Internet - WiFi Entertainment - 55-inch Smart TV with premium channelsFood & Drink - Room service (limited) and minibar (fees may apply)Sleep - Pillowtop bed, premium bedding, a down duvet, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerheadPractical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Ceiling hoistEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

92 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneHair dryer

Suite, 1 Bedroom, Lakeside (Mobility Accessible, Roll-In Shower)

Non-refundable
Room Only
20% OFF$2,691.71

$2,153.37

Includes taxes & fees
Club Suite, 1 King Bed with Sofa bed, Lakeside - Photo 1
Club Suite, 1 King Bed with Sofa bed, Lakeside - Photo 2
Club Suite, 1 King Bed with Sofa bed, Lakeside - Photo 3
Club Suite, 1 King Bed with Sofa bed, Lakeside - Photo 4
Club Suite, 1 King Bed with Sofa bed, Lakeside - Photo 5
1/5

Club Suite, 1 King Bed with Sofa bed, Lakeside

1 King Bed and 1 Double Sofa Bed1000-sq-foot room with lake views Layout - Bedroom Internet - WiFi Entertainment - 55-inch Smart TV with premium channelsFood & Drink - Room service (limited) and minibar (fees may apply)Sleep - Pillowtop bed, premium bedding, a down duvet, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerheadPractical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Low-height door lockEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

93 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneHair dryer

Suite, 1 Bedroom (1 King Bed and 1 Double Sofa Bed)

Non-refundable
Room Only
20% OFF$1,851.01

$1,480.81

Includes taxes & fees
Suite, 1 Bedroom, Lakeside - Photo 1
Suite, 1 Bedroom, Lakeside - Photo 2
Suite, 1 Bedroom, Lakeside - Photo 3
Suite, 1 Bedroom, Lakeside - Photo 4
Suite, 1 Bedroom, Lakeside - Photo 5
Suite, 1 Bedroom, Lakeside - Photo 6
1/6

Suite, 1 Bedroom, Lakeside

1 King Bed and 1 Double Sofa Bed1000-sq-foot room with lake views Internet - WiFi Entertainment - 55-inch Smart TV with premium channelsFood & Drink - Room service (limited) and minibar (fees may apply)Sleep - Pillowtop bed, premium bedding, a down duvet, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerheadPractical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Low-height door lockEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

93 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
MinibarSafety deposit boxTVTelephoneHair dryerBathrobe

SUITE ONE BED

Non-refundable
Room Only
20% OFF$1,672.59

$1,338.07

Includes taxes & fees
Executive Suite, 1 Bedroom - Photo 1
Executive Suite, 1 Bedroom - Photo 2
Executive Suite, 1 Bedroom - Photo 3
Executive Suite, 1 Bedroom - Photo 4
Executive Suite, 1 Bedroom - Photo 5
1/5

Executive Suite, 1 Bedroom

2 Double Beds560-sq-foot room with city views Layout - Bedroom Internet - WiFi Entertainment - 55-inch Smart TV with premium channelsFood & Drink - Room service (limited) and minibar (fees may apply)Sleep - Pillowtop bed, premium bedding, a down duvet, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerheadPractical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Low-height door lockEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

52 m2
Sleeps 5
2 Double bed (131-150 cm wide)
Amenities
MinibarSafety deposit boxTVTelephoneHair dryerBathrobe

Executive Suite, 1 Bedroom

Non-refundable
Room Only
20% OFF$1,459.41

$1,167.53

Includes taxes & fees

Guest Reviews

9
Exceptional201 verified reviews
AI Summary

Guests highly rate the great old classy hotel and frequently praise the very clean rooms.

Categories

Cleanliness9.9
Service10.0
Location10.0
Room Quality7.9
Amenities7.9
Value for Money7.4
Food and Beverage8.9
Overall Experience9.9

Select topics to read reviews

J
Joseph
Verified booking
family
Standard Room
Stayed in Dec 1, 2024

"Exceptional"

10.0

Best place in the city of Chicago to stay at

Helpful?
S
Sonia A
Verified booking
Standard Room
Stayed in Nov 21, 2024

"Exceptional"

10.0

Was perfect

Helpful?
T
tashimal2024
Verified booking
Couples
Standard Room
Stayed in Nov 20, 2024

"Outstanding customer service from all departments"

10.0

I want to say Tobais & JJ, were awesome at check-in and throughout our stay. Thank you for always making us feel at home away from home. One thing I can say is I 100% Recommend this property, It's safe clean as in spotless, From valet, the front desk, our server including other staff that we passed by greeted us each time they saw us. We will see you soon!

Helpful?
L
Lenski123gbGB
Verified booking
Business
Standard Room
Stayed in Nov 16, 2024

"Impossible to get any sleep in this noisy room"

2.0

A hotel's main job is to help someone get a good night's sleep. The Ritz fails miserably. The air vent in the room is directly above the bed, and it is ridiculously loud like a jet engine is on the whole time. I recorded it on my phone app (at bed level) at 65.4 decibels. The World Health Organization recommends sleeping in a quiet environment like 30 decibels! When I raised the issue with the front desk the next morning and said I had to use ear plugs in order to get any sleep, I got a snarky remark: "Well don't you use earbuds on trains?" - as though I sleep in trains!!! They seemed to have sent someone to try and reduce the noise but that night it was still 50-plus decibels which is still too loud to sleep comfortably in. I had also raised the problem that the in-room safe was not working as it needed to be reset. When I got back that evening the safe was still unworkable. Terrible experience - I won't be going back.

Helpful?
6
600arias
Verified booking
Couples
Standard Room
Stayed in Nov 14, 2024

"Horrible place to stay"

2.0

Review of The Ritz-Carlton Chicago: A Disillusioning Experience I recently stayed at The Ritz-Carlton Chicago, expecting luxury and exceptional service, but my experience fell drastically short of what this brand claims to uphold. For a hotel that prides itself on refinement and guest satisfaction, our visit was nothing less than a disappointment, with glaring service failures and dismissive management responses that I would never expect from such an establishment. Room Condition and Amenities: To begin, our suite’s amenities were shockingly substandard. The television was outdated and took nearly an hour to connect with our Apple TV, wasting our time and leaving us frustrated. One of the bathroom toilet seats was broken and unstable, and the shower faucet shattered on our first night. Despite assurances that these issues would be repaired, nothing was fixed during our stay. The bathroom door frequently stuck, adding further to the discomfort. These conditions are unacceptable at any hotel, let alone one that charges premium rates. The in-room amenities were similarly disappointing. There was no hot water kettle, and we were provided with plastic tableware and paper cups instead of ceramic. When we requested additional cups, we were again given paper. This oversight is embarrassing for a property that prides itself on luxury. No extra blankets or throws were available, and after midnight, there were no staff available to bring coffee or assist with other needs. Baffling Service Responses: One of the most absurd parts of our stay was the inconsistent explanations provided by staff. When we asked for silverware after midnight, we were initially told that it could not be provided “due to COVID restrictions.” This rationale was insulting, bordering on ridiculous. When we pointed out how nonsensical it was to suggest that silverware couldn’t be provided based on the hour, the story shifted, leaving us incredulous. The idea that silverware might be available at 11 p.m. but not at midnight is preposterous. Are we to believe the dishwasher stops running on the hour? Dining and Room Service: Our dining experience further reinforced our disappointment. The room service menu lacked creativity and sophistication, more closely resembling a random deli menu than that of a luxury hotel. There were no options for refined selections like caviar—an expectation at this price point. Adding to the frustration, the microwave barely functioned, and the outdated refrigerator did not perform adequately. These were small but significant letdowns that, when added together, became impossible to overlook. Failure of Management: The worst part of our experience was the indifferent and unresponsive management team. When we raised our concerns to Mr. Karim Ghanem, he assured us that all issues would be addressed. Yet upon our return later that day, nothing had been attended to. Housekeeping had left tables uncleaned, dirty napkins and plastic spoons were strewn about, and a melted ice bucket was left sitting with stagnant water. Basic housekeeping, such as replacing used water glasses and coffee mugs, was neglected. When we ultimately decided to check out early, we informed the night manager, who assured us that a note would be left for Mr. Ghanem. However, no one contacted us until late the following afternoon, at which point we reiterated our grievances. Mr. Ghanem’s response was dismissive, offering only a 10% discount per night—a paltry gesture that failed to acknowledge the extent of our dissatisfaction. We requested to speak to his superior, Mr. Frank Arnieri, whose response was no more helpful. He seemed more interested in debating than addressing our concerns and ultimately refused any further compensation. Introducing Mr. Tony Lytle as a final attempt at appeasement, we were assured of one complimentary night; yet, upon check-out, we were still charged in full due to a communication lapse between managers and night staff. Even after expressing our disappointment to the General Manager, he outright refused to assist further, insisting that no additional compensation would be offered—despite the fact that we had received virtually no meaningful compensation to begin with. To add insult to injury, we left a message for Mr. Lytle post-checkout and have yet to receive any acknowledgment of our ordeal. Final Verdict: This experience was the most disappointing hotel stay of our lives. Instead of luxury and attention to detail, we encountered neglect, inconsistency, and a clear lack of accountability from management. It is beyond baffling to think that this level of service could occur at a Ritz-Carlton. For a brand that claims to provide “uncompromising guest satisfaction,” this property fell short at every turn. We felt ignored, dismissed, and ultimately as if our grievances were entirely unwelcome. It was an experience I wouldn’t expect at a mid-tier hotel, let alone one with The Ritz-Carlton name. For those seeking a luxury experience in Chicago, I strongly advise looking elsewhere. The Ritz-Carlton Chicago failed spectacularly in meeting even the most basic standards of hospitality. This was not the level of service or opulence we expected, and I sincerely hope this review prevents others from facing the same disappointment. Attached: Photos and a video documenting our experience.

Helpful?
C
christine
Verified booking
family
Standard Room
Stayed in Nov 11, 2024

"Exceptional"

10.0

A beautiful hotel with lovely amenities!! 10/10

Helpful?
D
darlenemI2318HB
Verified booking
Business
Standard Room
Stayed in Nov 6, 2024

"Ritz Carlton Chicago - Terrible Customer Service"

2.0

I would give them a negative rating if possible. Final bill had minibar charge that I was not responsible for. No one else stayed in my room. I questioned it on checkout and again by email after the stay. NO RESPONSE!!! I expect better from a Ritz Carlton. So disappointing. Don’t bother staying here.

Helpful?
C
Carl
Verified booking
Standard Room
Stayed in Nov 3, 2024

"Exceptional"

10.0

Gorgeous property with very kind staff. Thank you for the great stay!

Helpful?
S
SailorthePoodle
Verified booking
Family
Standard Room
Stayed in Oct 29, 2024

"Fall in Chicago"

10.0

Fantastic spot for exploring downtown and marathon watching! Well located for wonderful shopping and restaurants. Our view of the lake was lovely, and the service was top notch. Try Wild Berry next door-amazing breakfast! Walk to Millenial Park or take the renowned river tour through the Architecture Center!

Helpful?
G
GretchenusUS
Verified booking
family with young children
Standard Room
Stayed in Oct 29, 2024

"Thx! Enjoyed our stay!"

9.0

Staff was great! Facilities were beautiful and well located.

Toilet seat was unstable! Needs to be looked at so another guest doesn’t tumble off! Electrical outlet next to sink needs to be fixed - loose connection? I could not get my hair dryer to work in it.

Helpful?
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