Embassy Suites by Hilton St Louis Airport

Excellent staff service, all around. Room showed some wear, but it was clean and comfortable. In a great location, near shopping, grocery and restaurants. On at least two nights, I felt lazy and decided to order from the hotel menu. Everything was prepared very well and tasted delicious The evening reception, while still not what it used to be, was better than other Embassies I've stayed at, as they offered a hot item each evening. I appreciated that. I also want to commend Celeste, who provided excellent service at the reception and restaurant, doing a great job on remembering my favorite orders. She is definitely an asset to your hotel. Fitness center was clean and well-appointed, as was the pool area. It was more relaxing at this hotel that I expected. All of these things will have me coming back. Thank you very much.

Location

I had to run the sink outside the bedroom in order to take a hot shower. The room wasn't cleaned properly. The power went out twice and it wasn't raining outside. I asked housekeeping to tidy up the room and they only gave me some towels and took our breakfast trays. They did not provide extra tissue and or vacuum the floors. I've stayed at cheaper hotels that had better service.

Bed was uncomfortable and pillows were terrible. Lots of choices for breakfast, but the eggs were dried up.

Crystal at the bar was awesome. Food for breakfast was great. Front desk lady was awesome.

Excellent variety at breakfast buffet

Large rooms great staff breakfast was beyond expectations shuttle to the airport

I had such a great experience at the Embassy Suites in St. Louis! The hotel itself was beautiful and very comfortable. The rooms were spacious with two TVs, a lounge area, fridge, microwave, and a mini kitchen—perfect for relaxing and feeling at home. The complimentary drinks and breakfast were a nice touch and made the stay even better. Also, there is parking available on site. What truly made my stay stand out was the exceptional service from Mrs. Ramona. She was so welcoming, kind, knowledgeable, and incredibly sweet. She went above and beyond to help me with multiple things I needed during my stay, and her customer service made all the difference. Because of her, I’d gladly book here again and recommend this hotel to anyone visiting St. Louis.

Bar was good.

Very outdated and the room was not cleaned well.

The front desk knowingly gave us a broken crib. My husband went to return it to get a new one and the woman made a "joke" about how the other man she gave a crib too will end up returning his as well because his is broken also. They did not have another crib for us. We had nowhere for our infant to sleep and with him being able to walk, it was very difficult for him to stay in one place. He got no sleep and neither did we. I had no hot water the ENTIRE TIME I showered. Half of the outlets in the room did not work. They refused to accept any accountability and refused to give us a refund. DO NOT RECOMMEND TO ANYONE!!!