Four Seasons Boston

We had stayed there many years ago and found it to be a well run and luxurious experience. I don't understand what the thinking was in fixing what wasn't broken and making it look and feel like a much lower class of hotel. The decor feels silly, and it feels ad hock, nothing makes sense, nothing is comfortable except the breakfast room. That said, I can't understand why the big attractive breakfast room is only the breakfast room, and that there's no real restaurant there. Breakfast was included in the package I'd reserved. The 40 minute wait for cold food was so awful that I decided to take my breakfast in the coffee shop, also only open for breakfast. The people in the coffee shop couldn't have been nicer, but the idea of coffee in a cardboard is NOT luxury hotel service. The pastries were good, and fresh. The room that functions as a bar (the bar itself is blocked by a strange high table and has seats that are isolated from each other), tea room and restaurant is roped off until a certain hour, the decor feels like something's gone wrong, it's either low chairs from your grandmother's house at low tables, highboys, or a section with no windows that feels like a lunch room or something, even though there could be a view of the park, were there not things in the way. I found the atmosphere so uninviting that I never ate there or had a drink. One of the amenities is something I'd never seen before, "The Vault" is accessed by your key card, you can have plain or peanut M&M's, carbonated drinks, bottled water, potato chips in the tiny bags you'd get on a plane in tourist class, or what appeared to be gourmet jelly beans, that you gather in a plastic cup! More staff needs to be hired, and they need to be dressed better.

Why not bring in a flashy San Francisco designer, who loves to pose in little jackets and bow ties, and do a big redo that one could describe as "Petaluma Cowboy Far West Saloon Victorian Revival", spend a lot of money and when the designer has faded off into the California sunset, rearrange the furniture and add highboy tables everywhere, but not only that, rethink the whole concept? Why not throw out what was one of the swankiest cocktail venues in the city and replace it with a take out coffee bar, and why not shut down the upstairs restaurant with a view of the park and improvise a little lunchroom/bar/tearoom on the ground floor to replace it, and why not close it until lunchtime, when the take out coffee bar closes? And why not greet your guests at the door dressed as if you were about to lead them on a walking tour of the California Redwood Forests, with rain resistant jeans, NB trainers and zip up acrylic tops, all in fatigue tones? And why not open the old restaurant on the second floor as a breakfast venue and serve stale bagels ice cold and make them wait forty minutes for the pleasure? And why not leave your $1000 a night room for six hours, return late in the afternoon looking forward to a luxury refresh, and find that your room hasn't been serviced? Let's go Four Seasons Hotel Boston!

Good stay

The Four Seasons brand ensures elegance and an elevated experience and the Four Seasons Boston does not disappoint. Had the lucky experience of being here for a work meeting. The rooms are spacious and comfortable and the location is classic Boston, right on the Commons.

no hot water kettle in the room.

Great stay

I stayed here for two nights while visiting local colleges. Located directly across from the Public Garden a perfect place for a morning walk. The hotel is also near a number of great restaurants and the main shopping district. The front desk staff is very good though honestly not quite on par with other Four Seasons in which I have recently stayed. All in all a fine hotel in a great location.

Excellent service, very clean, updated and beautiful rooms, coffee service, complimentary starting at 6AM.

First time in Boston, First time in USA and first holiday abroad in a long, long time, we wanted to go all out luxury. An 11th hour chat with a colleague who advised us to stay in the Back Bay Area saw me change hotels to the Four Seasons. The location is perfect, directly across from the Boston Public Gardens and our room choice reflected this. The hotel is best described as a big modern box with the rooms smaller boxes within it. I’ll be honest, reading the hype about Four Seasons, I was expecting old school grandeur in the entrance and the public areas but there was none. Arriving, you go from the car drop off through a set of doors into the foyer and are met straight ahead by the reception desks. It’s a modern, stand up check in. I honestly felt that we’d entered the back door of the hotel! We’ve stayed in some lovely, five star and deluxe hotels in the past and my expectations for this standard of entrance and foyer were not met. (The hotel has a distinct lack of public space, there are one or two seats in the foyer but no large lounge area. A coffee shop and small restaurant/bistro are on the ground floor. The hotel and the room were immaculately clean. We went with a front facing Deluxe Garden View Room with One king bed. The view was lovely, as we went in October the colours of the trees across the street were beautiful. Room itself was not huge, but comfortable with a nice table and chairs at the window. The bathroom was small but well appointed with a shower and bath. Staff could not have been nicer and more accommodating, allowing us an earlier check in and late check out plus giving us access to the hotel amenities until we left at 5pm. This included an internal courtyard which we viewed but looked a bit windy so we didn’t go in. As we only had two days and a night in Boston we wanted to explore the city so didn’t spend much time in the hotel and never got to see the pool. We had in room dining on arrival for a late lunch which was very nice in the form of a club sandwich to share. On the Saturday morning I joined executive chef Patrice Martineau for the “Run Club” a fantastic experience seeing beautiful parts of the city on a run which is free for guests. One of the most memorable experiences of any hotel stay. Sadly we didn’t get a chance to experience the Chef’s team’s amazing breakfast as there was a 30 minute wait when we arrived at the restaurant, which surprised us for a hotel of this standard, we’d never been asked to wait for breakfast before. The restaurant manager insisted he could get us in, but the moment had passed and we decided to grab something externally and explore Boston. This led to a very accommodating reduction in our bill which was extremely nice of all concerned. We were extremely grateful for the kindness and level of service by all staff, the location was perfect to explore the city and the hotel is immaculate. In summary, comparing with other luxury hotels we’ve been in, we had higher expectations. We felt it was overpriced for a box in a box room, a disappointing 30 minute wait for breakfast and a lack of public areas to sit and relax, however the staff and location could not be surpassed. Would we stay there again? Yes… if there was a deal on the room rate… but we would look at other nearby options.

Found hair in Bathroom shower. Bathroom was not at their freshest. Room are good but looked like in the 90’. Mm the big déception is that in an four season when you arrive for breakfast Ona Saturday morning at 9:45 (not the rush hour) you are being told that there is a 49’ waiting time. I think an hotel has two main job to accomplish. Provide clean rooms and serve breakfast. So this four season need some more serious management.